TeleTech

CMMI Analyst

TeleTech$77K — $176K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in process improvement and quality management
  • Expertise with High Maturity practices, specifically ML4 and ML5
  • Proficient in metrics interpretation and performance analysis
  • Strong stakeholder influence skills across multiple levels
  • Familiarity with tools like Excel, Power BI, JIRA, and SharePoint
  • Proven ability to lead CMMI appraisal preparation
  • Bachelor’s degree in Data Analytics, Business, or related field

Responsibilities

  • Conduct thorough software testing to ensure optimal user experience
  • Collaborate with project teams and stakeholders to enhance quality processes
  • Provide metrics analysis to guide process governance and improvements
  • Lead activities to prepare for CMMI appraisals
  • Drive continuous improvement initiatives across the organization

Benefits

  • Health, life, and disability coverage
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition awards for exceptional performance
Full Job Description
CMMI Analyst
The Opportunity:

When a user tries a new system, they expect it to be intuitive and run smoothly. Functionality, reliability, and user experience are key to successful information systems-and that means rigorous testing. That's why we need you, an experienced quality assurance analyst who knows how to thoroughly test software and ensure that our team releases the best system possible.

As a quality assurance expert, you who will play a key role in Booz Allen's internal Capability Maturity Model Integration (CMMI) program, partnering with project teams, quality leads, and organizational stakeholders to mature and sustain high quality processes and standards across the enterprise.

This seasoned professional with High Maturity application experience will focus on appraisals, process governance, metrics analysis, and continuous improvement. The ideal candidate brings strong analytical capability, demonstrated process engineering experience, and a solid understanding of CMMI model practices at Maturity Levels 4 and 5.

This position contributes directly to organizational performance improvement through process optimization, metrics analysis, governance oversight, and appraisal readiness activities. Due to the nature of work performed within this facility, U.S. citizenship is required.

Join us. The world can't wait.

You Have:
  • 10+ years of experience in process improvement, quality management, data analysis, or organizational maturity programs
  • Experience supporting High Maturity, including ML4 and ML5 practices, including statistical process control or advanced analytics
  • Experience with metrics interpretation, reporting, and performance analysis
  • Experience influencing stakeholders at multiple levels
  • Experience with Excel, Power BI, JIRA, Confluence, SharePoint, or ServiceNow
  • Ability to lead or significantly contribute to CMMI appraisal preparation activities
  • Bachelor's degree in Data Analytics, Business, Business Analytics, Information Systems, Mathematics, or Statistics


Nice If You Have:
  • Experience in process engineering, quality assurance, or organizational transformation
  • Experience with internal audit practices, quality frameworks, or related industry standards
  • Possession of excellent communication and facilitation skills
  • Possession of excellent analytical and problem solving skills
  • INCOSE Certified CMMI Associate, Practitioner, Professional, or Lead Appraiser Certification


Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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