JOB SUMMARY
The CMDB Platform Engineer is responsible for building and maintaining platform-native capabilities to ensure service and configuration data is reliable, enforceable, and operationally useful. This role translates Service-Aware Operating Model requirements into scalable workflows, controls, and platform logic. The focus is on workflows, rules, automation, and user experiences within the platform that govern how service and configuration data is created, maintained, and used.
Key Responsibilities
- Design and implement platform-native workflows for CMDB governance, service onboarding, lifecycle management, and service ownership accountability.
- Build automations to reduce manual administrative effort, improving consistency, control, and traceability.
- Ensure workflow behavior aligns with Service-Aware operating model objectives and data governance requirements.
- Implement enforceable controls using business rules, script logic, platform automation, and approval patterns to enhance compliance with service and configuration data standards.
- Translate governance requirements into deterministic platform behavior that prevents incomplete, noncompliant, or low-confidence updates.
- Partner with architecture and data roles to operationalize policy-as-code style guardrails within platform processes.
- Develop platform components, forms, workspaces, dashboards, and scoped capabilities to improve interaction with service and configuration data.
- Improve the usability of platform experiences for service onboarding, ownership validation, certification, and remediation.
- Ensure platform capabilities support service-aware context, lifecycle progression, and operational decision-making.
- Refactor legacy customizations into maintainable, upgrade-safe implementations aligned with platform engineering standards.
- Reduce brittle logic, hard-coded dependencies, and configuration sprawl that increase operational and upgrade risk.
- Continuously improve maintainability, supportability, and long-term platform sustainability.
- Enable downstream automation by ensuring CMDB-related platform logic supports service visibility, event context, and remediation workflows.
- Support operational use cases where trusted service and configuration data improves prioritization, triage, and issue containment.
Required Qualifications
- 15+ years' experience in IT industry
- 10+ years' experience in workflow automation, business rules, script logic, form design, and maintainable platform configuration patterns.
- 5+ years' experience with CMDB concepts, lifecycle governance, and service-aware operating models.
- 5+ years' experience building scalable, upgrade-safe automation that embeds governance into day-to-day platform behavior.
- Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA.
Preferred Qualifications
- Bachelor's Degree.
- Familiarity with policy enforcement through automation and governed workflow design.
- Experience in highly regulated or operationally complex environments.
