Overview:Title: CMDB Configuration Manager (ServiceNow)
Duration: Long Term Extendable Project
Location: Onsite 2-3 days/week at Denver International Airport (local candidates only)
Role OverviewWe are seeking a ServiceNow CMDB Configuration Manager to strengthen and mature our CMDB data, which underpins enterprise asset lifecycle management. This role goes beyond basic administration-responsible for ensuring Configuration Item (CI) and asset data is accurate, complete, compliant, and service-aware. The position is pivotal in enabling reliable impact analysis, reporting, and operational decision-making, while actively managing integrations, reconciliations, and stakeholder alignment across Technology Asset Management (TAM), Procurement, and Operations.
Required Qualifications- Proven experience managing ServiceNow CMDB (Health, Data Manager, Attestation)
- Hands-on expertise with ServiceNow IntegrationHub, ETL processes, and third-party data sources
- Strong knowledge of CI/asset lifecycle alignment and relationships
- Solid grounding in ITIL v4 practices (Service Configuration Management, Asset Management)
- Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience
Preferred Qualifications- ITIL v4 Foundation certification
- ServiceNow CIS in Hardware Asset Management or Discovery
- Experience with HAM Professional and advanced CSDM implementations
- Track record managing large hardware environments (10,000+ CIs)
- Proficiency with ServiceNow Performance Analytics, Power BI, or advanced Excel
- Familiarity with compliance frameworks (SOX, HIPAA, NIST) related to asset/configuration managemen
Skills:ServiceNow,CMDB,Configuration Manager
