Job DescriptionWould you like to solve technical challenges for our customers?Are you passionate about ensuring customer success?Join our world class Technical Support teamAs a Cloud Support Engineer, you will solve complex technical issues for our customers. Through proactively reviewing and mitigating risks you'll minimize potential disruptions for some of the top internet companies.
As a Cloud Support Engineer, you will be responsible for:
- Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues
- Contributing to the strategic direction of the global support team to develop and implement best practices
- Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform
- Working with the customers manage customer incidents and escalations to closure
- Communicating with customers in Spanish and internal communication in English (Written and Spoken)
Do what you loveTo be successful in this role you will:
- Have 2 years of experience with working on web application issues (HTML, javascript, JSP) and a Bachelors degree or its equivalent
- Be well versed in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting
- Be experienced in providing technical solutions and support to customers
- Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders
Learn moreNot sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
CompensationAkamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $65,700 - $118,300/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
