Accenture

Cloud Support Deputy Site Lead

Accenture$126K — $243K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree plus 5+ years of relevant experience, or 7+ years without a degree
  • Strong cross-team collaboration skills
  • Effective communication skills tailored to audience needs
  • Excellent interpersonal skills for maintaining client relationships
  • Experience with Microsoft Office suite including PowerPoint and Excel
  • Willingness to travel as needed and adjust to shift work
  • Active US Passport required

Responsibilities

  • Provide end-to-end operational support for Azure and Office365 platforms
  • Lead the Secure Operations Centers (SOCs) team activities
  • Oversee multiple workstream teams including Livesite Engineering and Customer Experience
  • Manage and initiate relationships with clients and stakeholders
  • Conduct briefings and presentations for clients
  • Ensure operational support is available 24/7 throughout the year
  • Facilitate cross-team collaboration for efficient service delivery

Benefits

  • Opportunity for hands-on experience and professional growth
  • Access to certifications and industry training
  • Collaborative and inclusive workplace culture
  • Commitment to diversity and equal opportunity
  • Encouragement for work-life balance through shift work flexibility
Full Job Description
Job Description:

The Site Lead role is a part of the Secure Operations Centers (SOCs) team providing end-to-end operational support for the Azure core and Office365 platform. Operational support is comprised of five workstreams teams: Livesite Engineering, Identity Management, Network Management, Tech Ops (Secure workspace operations) and Customer Experience (CXP). These teams span across various product groups, including Azure, Active Directory (AAD), and Office365. The services will be 24x7x365.

Here's what you need:
  • Bachelor's Degree plus 5+ years of experience, or in lieu of a degree 7+ years of experience, to include:
    • cross team/group/org collaboration skills
    • communication skills to include effectively tailoring messages to the specific needs of the audience
    • excellent interpersonal skills, including the ability and willingness to initiate and manage relationships across the customer space
    • experience in briefing to customers/clients
    • experience with Microsoft Office tools (Powerpoint, Excel, Word, Sharepoint)
  • Ability to travel to sites within your region when needed. Shift work may be required
  • Active US Passport required

Bonus points if you have:
  • Experience with managed services project and/or in a secure operations center preferred
  • Experience working in/with a data center
  • Involvement supporting air gapped or any cloud environments a plus
  • Experience with technical writing, SOP creation or knowledge articles
  • Experience with PowerBI
  • Experience supporting the Azure cloud environment

Security Clearance:
  • Must have an active TS/SCI security clearance with Poly


#LI-Defense

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$126,300-$243,100 USD

About Accenture

Accenture plc is a multinational professional services company that provides services in strategy, consulting, digital, technology, and operations. The company has more than 537,000 employees serving clients in more than 120 countries. Accenture operates across five business segments: Communications, Media & Technology; Financial Services; Health & Public Service; Products; and Resources. The company is headquartered in Dublin, Ireland, and has offices worldwide.
Learn more about Accenture
Size
624,000 employees
Market Cap
$173.8 billion
Industry
Net Income
$5.2 billion
Founded
1989
5 Year Trend
+11.2%
Revenue
$44.7 billion
NASDAQ

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