What is the Opportunity? Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst IIl will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues. The Cloud Support Analyst will also be tasked with identifying and/or implementing improvements to our financial systems in order to streamline business processes. They will be responsible for working closely with our vendor partners on implementations and enhancements, or when troubleshooting issues.
What will you do? - Experience with process methodologies
- Solid understanding of business concepts and issues
- Ability to collaborate within a team and cross-functional team environment
- Ability to manage assigned engagement
- Professional presence with the ability to quickly establish personal credibility and demonstrate expertise.
- Ability to work in office setting
- Fast paced environment with tight deadlines
- Support offshore hours / multiple time zone
What do you need to succeed? - Post-secondary education in information management, computer science, or related field of study.
- Experience supporting enterprise systems, preferably cloud based systems in Azure, AWS, GCP, etc.
- Experience in databases and able to leverage your strong SQL skills as part of your investigation techniques for issue resolution and fixes.
- Certification(s) in Cloud Technologies
- Knowledge in Java or any other programming languages
- Experience in automation of repeatable processes
Nice to have:- Experience in Linux scripting/commands and SFTP process
- Expected Salary Range: $84,000 - $88.000
- Vacancy Status: Open Position to be filled
- Mode of Work: Hybrid
- Use of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions.
What's in it for youJoining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
