Microsoft

Cloud Solution Architecture Manager - AI Business Solutions

Microsoft • $130K — $251K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field (Computer Science, IT, Engineering, Business, Liberal Arts)
  • 8+ years in cloud/infrastructure technologies or IT consulting/support
  • 3+ years of people management experience, particularly with technical teams
  • 6+ years in customer-facing roles
  • Technical certification in cloud technologies (e.g., Azure, AWS) preferred

Responsibilities

  • Enhance customer engagement and drive usage through improved account coverage and technical capacity
  • Lead the team in delivering AI solutions across various Microsoft platforms
  • Drive skill development and training initiatives for team members
  • Anticipate and resolve blockers to accelerate solution deployment
  • Align technical and business value paths to metrics for operational excellence
  • Ensure a great Unified experience for customers to realize their investments
  • Coach the team to identify and create value-added services opportunities

Benefits

  • Opportunities for continuous learning and development
  • Access to training programs like Tech Boost and Tech Excel
  • Supportive team culture focused on skill enhancement
  • Engagement with a diverse portfolio of Microsoft technologies
  • Potential for career advancement within a leading tech company
Full Job Description
Overview

As a Cloud Solution Architect Manager - AI Business Solutions, you will lead a team dedicated to helping customers realize the full value of their investments in Microsoft technologies. By leveraging your business and technical expertise, you will coach and empower your team to drive outcomes through AI Business Solutions and Unified Support. This is a people management role, with accountability for a portfolio of customers and aligned Microsoft business metrics.

Responsibilities

Customer Engagement & Feedback
  • Enhance customer engagement by improving account coverage ratios, increasing technical capacity for Copilot and Agents, and ensuring every customer interaction delivers value and drives usage.
  • Ensure team delivers feedback, insights, success stories and strategic/technical input from customers with Engineering teams, Product Offerings teams and/or internal communities.

Strategic Leadership
  • Lead your team in driving the end-to-end Copilot & AI journey for customers across Chat, M365 Copilot, Copilot Studio, D365 and Power Platform.
  • Deliver cloud-based endpoint management and virtualization solutions. Ensure the health and growth of the D365 & Power Platform customer base.

Team Development
  • Drive skill development and training through programs like Tech Boost, Tech Excel, and Tech Connect for technical skills. Drive business value and BDM engagement skilling, coaching your team on how articulate the business value impact of transforming with AI.
  • Foster a culture of continuous learning and development within your team that includes sharing experiences/learnings with the broader CSA community.

Resolve blockers with urgency
  • Drive team to anticipate, identify, escalate and mitigate blockers to accelerate solution deployment and usage.

Operational Excellence
  • Focus on operational excellence by aligning technical & business value paths to metrics, ensuring accurate milestone creation and implementing rigorous execution to drive usage excellence across the portfolio.

Unified & VAS growth
  • Ensure team delivers with excellence to give customers great Unified experience that helps realize the value they invest in.
  • Coach the team to use all available engagement opportunities to create VAS or Unified opportunities that the STU will drive, leading to Unified VAS growth.


Qualifications

Required Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field


      • AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture and/or consulting


      • OR equivalent experience


      • AND 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.


Other Requirements

Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Preferred Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting


      • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting


      • OR equivalent experience


  • 6+ years experience working in a customer-facing role (e.g., internal and/or external).


  • 6+ years experience leading technical projects, teams, or functions


      • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)


  • 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers


      • Functional or technical certification in one or more of the Microsoft Dynamics 365 apps and fluency in SaaS solutions from Microsoft or its key competitors.


Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
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