Microsoft

Cloud Solution Architect - CTJ - Top Secret

Microsoft • $106K — $203K *
Washington, DC 20011In-Person
Education, Government & Non-Profit
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in related field and 4+ years experience in cloud technologies or IT consulting/support.
  • Active U.S. Government Top Secret Security Clearance required.
  • Experience in delivering in regulated environments, particularly U.S. government.
  • Strong communication skills for complex technical concepts.
  • Ability to manage priorities and engage with subject-matter experts autonomously.

Responsibilities

  • Lead customer engagements with a focus on technical excellence and delivery standards.
  • Manage the delivery lifecycle, ensuring proper documentation and closure.
  • Monitor delivery health and customer satisfaction, implementing corrective actions as needed.
  • Represent Success Program delivery in regional and stakeholder discussions.
  • Mentor CSAs and promote collaborative delivery practices.
  • Partner with SMEs to pilot new program engagements and improve methodologies.
  • Identify automation and process improvement opportunities for the delivery community.

Benefits

  • Opportunity to work on complex customer engagements across various technologies.
  • Exposure to U.S. government and highly regulated environments.
  • Access to a network of global teams and resources.
  • Potential for professional growth through mentoring initiatives.
  • Engagement in innovative projects that contribute to service improvement.
Full Job Description
Responsibilities

Technical Delivery & Quality

  • Partner with Customer Success Unit (CSU) leaders, delivery partners, and global teams to enable Success Program delivery across assigned markets.


  • Independently lead complex customer engagements, ensuring technical excellence, consistent delivery standards, and effective knowledge transfer.


  • Serve as a technical authority, providing architectural guidance, best-practice validation, and delivery assurance across Azure, Security, AI, and Modern Work.


Program & Project Management

  • Own the delivery lifecycle, including delivery readiness, kickoff, milestone tracking, deliverable submission, documentation, and closure in alignment with Success Program operating procedures.


  • Manage concurrent engagements, priorities, dependencies, and capacity in partnership with Resource Coordinators and delivery stakeholders.


  • Monitor and report delivery health, including delivery capacity, customer satisfaction (CSAT), and implement corrective actions based on identified risks and performance insights.


Leadership & People Enablement

  • Represent restricted Success Program delivery in regional forums, business reviews, and stakeholder discussions while partnering with Customer Success Account Managers (CSAMs), Time Zone (TZ) Leads, and business partners.


  • Mentor and enable partner, vendor, local, and global CSAs while promoting knowledge sharing, accountability, collaboration, and consistent delivery practices.


Innovation & IP Contribution

  • Partner with Subject Matter Experts (SMEs), Intellectual Property (IP) Leads, and central teams to pilot new Success Program engagements and provide structured feedback that improves delivery content and methodologies.


  • Apply field insights and best practices to identify automation opportunities, improve processes, and develop reusable practices for the broader delivery community.


Qualifications

Required/Minimum Qualifications:

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
    • OR equivalent experience


Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
  • Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred Qualifications:
  • Experience independently leading the full technical engagement lifecycle-from discovery and solution design through delivery, executive readout, documentation, and closure.
  • Experience delivering in U.S. government, sovereign, defense, or other highly regulated environments; Government Community Cloud (GCC) GCC or Government Community Cloud High (GCC High) experience is strongly preferred.
  • Proven communication and presentation skills, with the ability to explain complex technical concepts to technical, executive, and non-technical audiences.
  • Demonstrated stakeholder and relationship-management skills across customers, CSAMs, account teams, delivery partners, and technical SMEs.
  • Ability to work autonomously, manage competing priorities, identify delivery risks, and engage or escalate to appropriate subject-matter experts.
  • Experience navigating US Federal customer culture and delivering effectively in restricted, defense, or national-security environments.
  • 5+ years of experience in cloud engineering, architecture, software/infrastructure engineering, or technical consulting, including 4+ years in customer-facing technical roles.
  • Broad expertise across Azure and/or Microsoft 365, with demonstrated depth in at least one Microsoft cloud solution area.
  • Ability to translate ambiguous customer needs and complex technical findings into structured delivery plans and actionable recommendations.
  • Ability to tailor technical content and delivery approaches to different audiences while managing multiple concurrent customer engagements.
  • Proven operational discipline, including milestone and dependency tracking, status reporting, documentation, and timely completion of deliverables.
  • Ability to articulate business and mission value, develop customer-specific use cases, and use successful initial engagements to encourage broader adoption.
  • Experience coordinating across organizational boundaries, geographic regions, and time zones.
  • Knowledge of cloud governance, security, identity, compliance, and landing-zone principles; relevant Microsoft certifications are preferred.
  • Familiarity with Cybersecurity Maturity Model Certification (CMMC) requirements and data-handling considerations for Defense Industrial Base customers.
  • Ability and willingness to travel to customer locations, including the Washington, D.C. metro area, when required for delivery, secure-facility access, or contractual obligations.


Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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