Cloud Service Desk Specialist

Basecamp Consulting Solutions LLC

• $75K — $90K *
Arlington, VA 22204In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Active Top Secret Clearance
  • 8+ years of Core engineering experience
  • Experience with formal change control/audit governance
  • Relevant endpoint/cloud support experience

Responsibilities

  • Provide service desk engineering escalation support
  • Resolve complex/escalated tickets related to imaging
  • Handle baseline and enrollment tasks
  • Manage patching and telemetry issues

Benefits

  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
Full Job Description
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance


POSITION OVERVIEW

Reporting to the Program Manager, the Cloud Service Desk Specialist provides service desk engineering escalation support within the J7 endpoint/identity scope; complex/escalated ticket resolution tied to imaging, baseline, enrollment, patching, and telemetry (not routine Tier 1).

REQUIRED QUALIFICATIONS
  • Active Top Secret Clearance
  • 8 or more years of Core engineering experience
  • Experience under formal change control/audit governance
  • Relevant endpoint/cloud support experience.


Flexible work from home options available.

Compensation: $75,000.00 - $90,000.00 per year
* Ladders Estimates

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