Who We're Looking For (Position Overview):The Cloud Service Desk Representative supports the endpoint engineering team, contributing to secure imaging, endpoint lifecycle management, enrollment, telemetry, documentation, and support for escalated service issues.
What Your Day-To-Day Looks Like (Position Responsibilities):- Support the engineering team responsible for secure workstation images, patching, enrollment, baseline enforcement, and telemetry coverage.
- Support escalated ticket resolution activities tied to endpoint engineering rather than routine Tier 1 help desk operations.
- Participate in enrollment workflows, lifecycle operations, logging and monitoring support, and documentation updates.
- Help maintain runbooks, checklists, validation artifacts, and knowledge transfer materials used by delivery teams.
What You Need to Succeed (Minimum Requirements):- Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity.
- Six years of engineering experience in enterprise environments.
- Experience working under formal change control, audit, and security governance processes.
- Experience with endpoint management, device workflows, operational documentation, and escalated issue support.
- Top Secret (TS) security clearance.
Ideally, You Also Have (Preferred Qualifications):- Bachelor's degree in information technology, cybersecurity, or a related field, or equivalent experience.
