Cloud Service Desk Representative

Nationwide IT Services, Inc • $75K — $95K *

De Pere, WI 54115In-Person

Information Technology

8 - 10 years of experience

Today

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Job Overview by Ladders

Qualifications

8+ years of IT, Endpoint Engineering, or Cybersecurity experience
6+ years in enterprise engineering, not traditional help desk
Experience with formal change control and audit processes
Hands-on with endpoint enrollment and provisioning
Bachelor's in IT or Cybersecurity preferred; relevant experience accepted
Active Top Secret clearance required
Certifications in Intune or Autopilot are a plus

Responsibilities

Provide advanced support for device lifecycle engineering
Manage endpoint enrollment and provisioning processes
Oversee asset management for enterprise devices
Ensure secure decommissioning and reassignment of devices
Support escalated endpoint and identity service requests
Implement security governance in endpoint solutions
Collaborate with IRM and Service Desk teams to optimize service

Benefits

Remote work authorized under contract discretion
Opportunity to work on cutting-edge endpoint technologies
Join a government-contracted team with a focus on security
Engage in significant enterprise-level engineering tasks
Potential for career growth in a specialized IT field

Full Job Description

Cloud Service Desk Representative
Clearance Required: Top Secret (TS)
Location: Remote work is authorized under this contract; however, at the government's discretion.

Nationwide IT Services is seeking a Cloud Service Desk Representative to provide advanced endpoint and device-lifecycle engineering support for CBO's IRM and Service Desk teams. This is not a Tier 1 help desk role. The position focuses on escalated service-desk engineering, endpoint enrollment and provisioning, device reassignment and decommissioning, asset management, and sustainment of modern endpoint solutions.
The ideal candidate will bring strong enterprise endpoint engineering experience, including work with Microsoft Intune, Windows Autopilot, JAMF for macOS environments, Entra ID/Active Directory, conditional access, passwordless authentication, hardware-backed credentials, endpoint logging, and security-governed change control processes.

Required Experience

8+ years of experience in Information Technology, Endpoint Engineering, or Cybersecurity.
6+ years performing enterprise engineering functions, not traditional help desk support.
Experience working under formal change control, audit, and security governance.
Hands-on experience with device enrollment, provisioning, reassignment, decommissioning, asset inventory, and escalated endpoint and identity support.

Education and Certifications

Bachelor's degree in IT, Cybersecurity, or a related field preferred; relevant experience may be accepted at the COR's discretion.
Active Top Secret clearance required.
Intune, Autopilot, or endpoint-related certifications are a plus.

Key Technical Skills

Microsoft Intune
Windows Autopilot
JAMF for macOS
Endpoint enrollment and provisioning
Entra ID / Active Directory
Conditional access
YubiKey, CAC, and passwordless authentication
Asset inventory and lifecycle management
Microsoft Sentinel and endpoint logging

About Nationwide IT Services, Inc

Nationwide IT Services, Inc Careers

There has never been a better time to join the dynamic team at Nationwide IT Services, Inc—the leading provider of innovative IT solutions.

Work You’ll Do

Join Nationwide IT Services, Inc's top-tier team to assist some of the most prestigious companies in navigating their digital transformation journeys. This is where innovation meets real-world application, enabling businesses across various sectors to achieve groundbreaking success. Nationwide IT Services, Inc stands at the forefront of technology, industry expertise, and digital innovation, offering a unique position in the marketplace. Collaborate with a team of business and technology advisors who are dedicated to guiding clients through their IT challenges and transformations. Engage with a diverse group of professionals in a culture that champions leadership, diversity training, and professional growth.

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Be part of the largest network of technology experts, where 20,000+ dedicated professionals work at the intersection of technology and practical industry application.

Drive Innovation and Leadership

Deliver targeted IT solutions through a depth and breadth of consulting experience that is unmatched in the industry.

Be Part of a Great Team

Join a team that leverages extensive technology to provide unparalleled capabilities and comprehensive solutions.

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Nationwide IT Services, Inc offers limitless opportunities to advance your career, supported by unmatched training, development, and certification programs.

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