Location: Austin, United States of America

Position Summary

Austin, Hybrid

Imperva's Enterprise Services program drives customer success with proactive monitoring and management that maximizes the value customers get from their products and services.

Thales is looking for a Cloud Security Engineer, who will respond to security and system health incidents, provide holistic operational guidance, and troubleshoot and configuration within Imperva's Cloud Application Security platform.

In this role, you will also see a broad range of activities across cloud application and security domains, from integration tasks (such as key management and logging) to security response (advising during triage, analysis, and remediation) to providing analysis and insights through advanced reporting. You will also consult with internal functions, both technical (such as support and R&D) and business (such as account executives and renewals), constantly improving best practices for solutions and services. You will work closely with Management to implement and expand the global Enterprise Services program.

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

Key Areas of Responsibility

• Expertise with Imperva Cloud Application Security platform and stay current on cloud, application, and cybersecurity trends
• Provide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post-sales assistance
• Analyze customer security logs, derive security patterns, attack information and insights from the traffic. Highlight these insights, traffic trends and make solid recommendations for improving systems health and overall security posture. Research new attack vectors and security solutions to create customized security policies that detect, alert, and prevent malicious requests and attacks.
• Participate in presentations, Quarterly Business Reviews and Service Reviews with customers on a regular basis.
• Take ownership of problems, work with Imperva's internal threat research, data science, and product teams by delivering actionable intelligence that will inform & shape future product enhancements
• Keep customer teams up to date via ongoing status about onboarding, configuration and tuning efforts, cases, feature requests, service review calls, and current news from the field on the latest security trends and developments as well as product release notes.
• Develop and implement troubleshooting tools, processes, and ideas that improve efficiency of Enterprise Services delivery. Continually evaluate and enhance proactive monitoring, automation, and reporting initiatives.

Minimum Qualifications

• Bachelors degree in Information Systems, Computer Science, Telecommunications, or any Technology field plus a minimum of 5 years' experience in application or network security in a technical customer facing role OR a Master's degree in a technology field plus a minimum of 4 years' experience in application or network security and security data analysis with at least 1 year in a Technical Customer-facing role.
• Familiarity with Internet Security and Networking Technologies such as TCP/IP, HTTP, SSL/TLS, Proxies, Firewalls, OWASP Top 10, and OWASP Automated Threats to Web Applications.
• Excellent analytical and problem-solving approach alongside self-learning ability. Excellent communication (written and verbal), interpersonal skills, team-player and customer-focused skills.
• Experience with basic scripts in one or more languages, such as Python
• You have a knack for automating redundant tasks, streamlining repetitive processes, and are always looking for opportunities to scale operations.

Preferred Qualifications

• Hands-on experience with a SIEM or data analysis tool like Splunk or Tableau or Graylog, etc.
• Proficiency with Python & any other programming language like JS
• Prefer a candidate willing to work Eastern Time zone hours.

Special Position Requirements

The position entails occasional paid weekend on-call rotation (1 weekend per quarter).

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The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 93,192.00 - 155,775.00 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including - but not limited to - the employee's career path history, competencies, skills and performance, as well as the company's annual salary budget, the customer's program requirements, and the company's internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program