Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

Software Engineering

Job Qualifications:

Skills:

Agile Methodology, Cloud Platform, Software Solutions

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Own the opportunity to build, integrate, and enhance modern Contact Center and Service Desk platforms that support mission-critical federal operations. At GDIT, we deliver clarity through software solutions that help our customers operate securely, efficiently, and at scale.

As a Cloud Platform Software Developer, you will play a key role in designing, integrating, and operating Contact Center as a Service (CCaaS) and AI-enabled platforms, supporting multiple federal customers across customer service centers and service desks. You’ll work in a fast-paced, collaborative environment alongside engineering, migration, product, and operations teams to modernize customer engagement solutions using NICE CXone, Amazon Connect, AWS, and Google Cloud technologies.

If you enjoy solving complex problems, working across cloud platforms, and building solutions that directly support real-world missions, this role is for you.

HOW A CLOUD PLATFORM SOFTWARE DEVELOPER WILL MAKE AN IMPACT:

• Design, configure, and customize applications supporting Contact Center and Service Desk operations, leveraging scripting, business rules, and APIs to meet customer requirements
• Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
• Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements
• Maintain system integrity, availability, and security in alignment with federal compliance and security standards
• Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
• Support platform upgrades, testing, and reconfiguration across development, test, and production environments
• Monitor and tune applications and integrations to ensure optimal performance and reliability
• Collaborate with stakeholders, product owners, and cross-functional teams to translate business requirements into technical solutions
• Respond to escalations by assessing issues, recommending solutions, and implementing fixes as needed
• Continuously expand knowledge of AWS and/or Google Cloud services, CCaaS platforms, and AI capabilities

WHAT YOU’LL NEED TO SUCCEED:

Education: Technical Training, Certification(s) or Degree

Experience: 1+ years of software development or platform engineering experience in cloud or enterprise environments.

Required Technical Skills:

• Proficiency in JavaScript, Python and/or Java
• Experience developing and working with RESTful APIs
• Familiarity with Agile/Scrum methodologies, SDLC, and DevOps practices
• Familiarity with version control systems (Git)
• Familiarity with relational and NoSQL databases (e.g., PostgreSQL, Oracle, DynamoDB)
• Exposure to cloud infrastructure, automation, and solutions development/integration using cloud AI services
• Understanding of translating business needs into technical designs, user stories, and development tasks

Required Skills and Abilities:

• Effective communication skills
• Ability to explain technical concepts to both technical and non-technical audiences
• Ability to work independently while collaborating effectively within a team

Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust

US Citizenship Required

Location: State of Louisiana

• Candidates within LA who reside within 60 miles of GDIT's offices in Bossier City, LA will follow a hybrid work model

• Candidates within LA who reside more than 60 miles from GDIT's offices in Bossier City, LA will follow a remote work model

The likely salary range for this position is $80,750 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

USA LA Home Office (LAHOME)

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.