Strong understanding of cloud security principles and best practices.
Proficiency in Infrastructure-as-Code (IaC) tools such as Terraform or CloudFormation.
Hands-on experience supporting MSSQL environments with a solid understanding of database fundamentals.
Strong scripting skills in PowerShell and Python for operational automation.
Excellent communication and interpersonal skills with a strong focus on customer service.
Aptitude for working in a highly collaborative team environment.
Highly organized and accurate.
Responsibilities
Collaborate with Software Engineering to implement and configure AWS resources for new product features.
Develop and update Infrastructure-as-Code (IaC) templates for managing SaaS environments.
Manage and troubleshoot Windows-based cloud instances to ensure high availability.
Assist in managing CI/CD pipelines and troubleshoot deployment failures.
Configure monitoring and alerting systems to maintain platform performance visibility.
Implement security best practices, manage IAM roles, and update security configurations.
Monitor resource utilization and carry out cost-optimization tasks.
Benefits
Health insurance
Paid holidays
Paid time off
401k retirement savings plan with company match
Dental insurance
Vision insurance
Employer paid disability insurance
Life insurance and AD&D insurance
Employee assistance program
Flexible spending accounts
Health savings account with employer contributions
Adoption assistance
Domestic partner coverage
Tickets to local sporting events
Teambuilding events
Holiday and celebration parties
Leadership training and growth opportunities with access to Udemy online courses.
Full Job Description
What You'll Do
Collaborative Implementation: Work alongside Software Engineering to deploy and configure the AWS resources required for new product features, ensuring they align with established platform standards.
Infrastructure Automation: Develop and update Infrastructure-as-Code (IaC) templates (Terraform or CloudFormation) to manage our SaaS environments, moving away from manual configurations to repeatable automation.
Environment Support: Manage and troubleshoot the health of our Windows based cloud instances, ensuring high availability for our customer base.
Deployment Support: Assist in managing CI/CD pipelines to facilitate smooth code releases. Help troubleshoot deployment failures to ensure minimal impact on the development lifecycle.
Proactive Monitoring: Configure and maintain monitoring, logging, and alerting systems (such as CloudWatch) to provide visibility into platform performance and identify potential issues before they impact users.
Security & Compliance Tasks: Implement security best practices as directed, including managing IAM roles, VPC configurations, and security group updates to maintain a hardened SaaS posture.
Resource Optimization: Monitor resource utilization and assist in executing cost-optimization tasks, such as decommissioning unused resources or adjusting instance types for better efficiency.
Incident Support: Participate in the incident management process by investigating technical alerts, performing initial root-cause analysis, and coordinating with senior engineers and developers for resolution.
Continuous Learning: Stay current on AWS services and DevOps tools, contributing to the team's documentation and helping to refine internal operational processes.
Availability: Participate in a team on-call rotation and perform scheduled after-hours technical work to support platform stability and high-priority maintenance.
Requirements
Skills & Competencies:
Strong understanding of cloud security principles and best practices.
Proficiency in Infrastructure-as-Code (IaC) tools such as Terraform or CloudFormation.
Hands-on experience supporting MSSQL environments, including a solid understanding of database fundamentals and maintenance.
Strong scripting skills in PowerShell and Python to automate operational tasks.
Excellent communication, interpersonal, and problem-solving skills.
Strong focus on exceptional customer service.
Aptitude and desire to work in a highly collaborative, self-organizing, team environment.
Highly organized & accurate.
Education & Experience:
AS or BS degree in Computer Science, Engineering, or related area, and/or an equivalent combination of education and experience.
2+ years of hands-on experience with cloud infrastructure and services.
Licenses & Certifications:
AWS Certified CloudOps Engineer - Associate or equivalent certification is highly desired.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer
Occasional lifting of up to 10 lbs
Work Authorization
Applicants must be authorized to work for any employer in the U.S. Mindex is unable to sponsor, or take over sponsorship of, an employment visa at this time.
Benefits
Health insurance
Paid holidays
Paid time off
401k retirement savings plan and company match with pre-tax and ROTH options
Dental insurance
Vision insurance
Employer paid disability insurance
Life insurance and AD&D insurance
Employee assistance program
Flexible spending accounts
Health savings account with employer contributions
Accident, critical illness, hospital indemnity, and legal assistance
Adoption assistance
Domestic partner coverage
Mindex Perks
Tickets to local sporting events
Teambuilding events
Holiday and celebration parties
Professional Development
Leadership training
License to Udemy online training courses
Growth opportunities
The salary range for this role reflects a wide range of factors including skill set, experience, training, and internal equity. It is not typical for individuals to be hired at the top of the range.
