Candidates must currently live within the territory and will be covering the Northeast US JOB PURPOSEThe Clinical Specialist II provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides pertinent and precise training at all levels. You are a product expert and will advise surgeons and staff during surgery, on all aspects of the systems technology.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIESThe following are the essential functions of this position. This position may be responsible for performing additional duties as tasks as needed and assigned.
- Manage designated accounts within specified territory by providing on-site consulting, guidance and assistance to physicians and Operating Room (OR) personnel to ensure product and tools accuracy in usage.
- Educate/train physicians and relevant hospital personnel on the use of the company's navigation technologies, associated equipment and instruments at installations, trade shows and labs to insure procedural efficiency.
- Develop effective training resources for hospital staff to facilitate training of associated staff on product.
- Work with key surgeons to obtain product feedback to communicate to product development teams for continuous technical enhancement.
- Analyze, resolve, and repair issues through detailed analysis and in-depth understanding of the product.
- Provide prompt customer support by use of comprehensive case collecting process, ensuring client satisfaction.
- Provide independent support for all Cranial and Spine related cases with accurate knowledge and answer relevant queries in a timely manner.
- Confidently lead evaluations, labs, demos, and installations to demonstrate value in product and associated tools.
- Successfully and effectively train new Clinical staff on processes and procedures and other associated job-related responsibilities.
- Keep abreast of developments regarding 7D (SeaSpine) and competitive Image Guided Surgery products and services through ongoing training and individual research and development.
- Support sales efforts by coordinating closely with the Area Sales Manager to leverage your clinical expertise in developing sales opportunities.
- Partner with other cross functional teams in selling the clinical benefits of the company's products, drive continuous account growth and case volume.
MINIMUM QUALIFICATIONSThe requirements listed below are representative of the education, knowledge, skill and/or ability required for this position.
Education/Certifications:
- Bachelor's Degree (B.A.) in Nursing and other relevant fields
Experience, Skills, Knowledge and/or Abilities:
- Two (2) to five (5) years of experience in medical device/navigation; or related experience.
- Experience in MRI & CT, intra-operative imaging, stereotactic navigation, optics, or robotics.
- Hands on experience in a hospital or OR setting.
- Experience in informatics - PACS, DICOM, networking.
- Strong interpersonal and communication skills
- Strong communication of technical subjects to a wide range of audiences
- Quick analytical thinking and problem-solving skills
- Independent worker, strong work ethic, and self-motivated
- Strong computer literacy
- Ability and willingness to travel throughout the United States
- Off-hours, weekend, and holiday support at times
- Flexible day-to-day availability and schedule
PREFERRED QUALIFICATIONSThe education, knowledge, skills and/or abilities listed below are preferred qualifications in addition to the minimum qualifications stated above.
Education/Certifications: - B.S. in Biomedical or Clinical based field.
Additional Experience, Skills, Knowledge and/or Abilities:- Knowledge of video integration and routing
- Competency in leading evaluations
- Proficient with ETQ documentation
- Ability to successfully train new Clinical Specialist hires
- Prior experience in sales or customer services is an asset
- Proficient in the use of PC software applications, including Microsoft Office.
PHYSICAL REQUIREMENTS / ADVERSE WORKING CONDITIONSThe physical requirements listed in this section include, but are not limited, to the motor/physical abilities, skills, and/or demands required of the position in order to successfully undertake the essential duties and responsibilities of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to allow qualified individuals with a disability to perform the essential functions and responsibilities of the position.
- The position requires frequent or continuous standing, walking, bending, stooping, kneeling, or crouching and pushing and/or pulling.
- There is frequent heavy lifting of 40lbs or more.
- Continuous and frequent travel is also required.
The anticipated salary for this position is $85,000 - $95,000. per year, plus commissions based on performance, and benefits.
DISCLAIMER The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee's at-will employment status.
