Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise
Solution Architects at Netsmart: As a Solution Architect within our consulting organization, you are tasked with leveraging your expert solution knowledge to recommend best practices for implementation and maintenance, as well as to design processes within your domain of expertise. Your role entails owning subject matter expertise, overseeing design, and ensuring the successful implementation of a particular component within the overall project. At Netsmart, we have a couple paths that Architects follow:
Clinical Solution Architect: The clinical architect oversees the clinical design of the system from start to finish during the implementation phase. Collaborating closely with clients, they pinpoint workflows and recommend optimal practices in line with industry standards. Acting as the primary source of knowledge, they guide both the project team and the client through the clinical implementation process. In this role, youll spearhead client events, oversee clinical data gathering, recommend clinical and myAvatar best practices, analyze and design workflows, create documentation and myAvatar content, coach and mentor the solution team, mediate internal and client conflicts, and address troubleshooting and issue resolution.
Responsibilities: - Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
- Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance while considering other system integration points.
- Critically assess client workflows and identify opportunities for integration with other solutions and potential pitfalls.
- Act as a primary consultant for the clients solution troubleshooting, consultation, and knowledge transfer
- Accountable for relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
- Proactively seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.
- Manage client expectations and ensure project delivery meets goals of engagement.
- Coach, mentor and guide solution teams and new associates on recommended methodology practices and roles.
Qualifications Required
- Bachelors degree or equivalent relevant work experience
- At least 4 years of health care information technology implementation or consulting working experience
- At least 2 years Netsmart EHR solution work experience
- At least 1 year of project management experience
- Ability to communicate effectively with technical, clinical, and operational teams
- Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
- Ability to build strong client relationships and delivering client-centric solutions
- Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems
Preferred
- At least 2 years Netsmart EHR solution work experience (myAvatar)
- Experience working in a clinical setting
Expectations - Travel expected up to 20% of the time as needed
- Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel
