Expected Travel: More than 50%
Requisition ID: 14470
Position Summary
The CSS is actively involved with the pre- and post-sale activities to foster customer relationships, outline parameters for success and develop clinical champions that result in successful product adoption. This position trains internal/external customers on the proper use of all Vascular products in accordance with each IFU, relevant policy and procedures, evidence-based practice guidelines and mandated regulatory requirements.
Working closely with healthcare providers and their teams to establish mutually agreed upon goals, the CSS provides superior training during the procedural application, post-placement care and long-term use of the Vascular product portfolio to achieve the best possible outcomes, ensuring an optimal customer experience.
Collaborating with Marketing, Sales, Engineering, Clinical & Medical Affairs, and other cross-functional stakeholders on business matters, including key projects and initiatives, the CSS utilizes critical thinking skills to collect data, analyze and problem solve, considering a variety of factors, exercising good judgment within defined Teleflex policies, procedures and practices to determine appropriate action.
Principal Responsibilities
• Develop and maintain expertise in the clinical application of:
o Vascular Access products -
• Central Access
• Sheath Introducers
• Acute Hemodialysis
• Arterial Access
• Peripheral Access - PICC, Midline, Extended-dwell Peripheral Catheter, Tip Navigation/Positioning platforms, Peripheral IV
• Arrowga+rd Protection technologies
o Medical literature
o Standards of practice
o Societal guidelines
o Competitive landscape
o Industry trends
• Work in conjunction with sales/clinical representatives, management, and executive leadership to properly identify targets, prioritizing opportunities to achieve regional and overall corporate objectives
• Drive utilization of all products by identifying and expanding the customer base through networking and follow-up
• Customize evaluation and implementation plans that reflect the needs of the customer
• Provide cross-regional/zone/national clinical training, as necessary
• Identify strong clinical champions and references that will advocate for the Vascular product portfolio
• Effectively utilize CRM platform to track progress toward individual performance objectives and strategic business plans
• Provide feedback to Marketing and executive leadership teams on product releases, efficacy of available tools, competitive intel, post-market surveillance, promotional and clinical training programs
• Participate in educational, scientific congresses and promotional activities at all identified local, regional, and national exhibitions as dictated by business need
• Train new field and company personnel on Vascular Access products
• Maintain professional licensure and credentials, where applicable
• Provide written and verbal communication to sales/clinical representatives, management, and executive leadership regarding field activities and account information
• Timely completion of all documentation, special projects and administrative responsibilities (i.e., expense reports, materials, etc.)
• Adhere to and ensure compliance with Teleflex's Code of Ethics and Core Values, Company policies, rules, procedures and Regulatory standards
CRITICAL SKILLS REQUIRED
• Must be goal-directed and results-oriented, with internal motivation to achieve high performance
• High energy, entrepreneurial and strong relationship building abilities
• Situational awareness, self-regulation and social interaction capabilities
• Active listener with effective verbal and written communication
• Exceptional time management and capacity for organizational preparedness
• Thorough with attention to detail and consistent, reliable follow-through
• Demonstrates a problem-solving attitude to directly address challenges and seek objective conclusions
• Ability to be flexible, adaptable, and work in a fast-paced, constantly changing work environment where the business priorities dictate the work schedule
Education / Experience Requirements
• Healthcare Provider with a minimum of 5 years' patient care experience in critical care area and/or vascular access specialty (i.e., Vascular Access Team (inpatient, mobile, travel), Critical Care, ED, Interventional Radiology, Cardiac Cath Lab, etc.)
• Proficiency with Microsoft Office applications.
• Possess a valid driver's license, own and operate a motor vehicle with satisfactory driving records
• Carry detail bag weighing up to 20 lbs.
• Lift equipment weighing up to 30 lbs.
• Able to stand or walk in numerous hospitals or at meetings for approximately 8 - 12 hours per day, up to five (5) days per week.
Specialized Skills / Other Requirements
• 2+ years of Medical Device Industry experience.
• 3+ years of experience in a business environment.
• Professional Development background including curriculum creation.
• Bachelor's degree preferred.
• Advanced Certification in Vascular Access and/or Critical Care (i.e., CRNI, VA-BC, CCRN, CEN, etc.)
• Professional Affiliations and Associations such as APIC, INS, AVA, ENA, AACN.
TRAVEL REQUIRED: Travel domestically (>60%)
