DWC seeks a full-time, licensed Clinical Program Manager (LCSW, LMFT) to support the strategic planning and enhancement of DWC's clinical programs. The Clinical Program Manager will provide oversight and direct supervision to unlicensed clinicians and clinical interns to enhance therapeutic services. This position will manage DWC's Trauma Recovery Center, train and model crisis intervention skills, and provide clinical consultation and training to other DWC departments. An ideal candidate will lead, inspire, and motivate a team of professionals whose primary goal is to provide holistic, trauma-informed care to women and gender diverse individuals in the Skid Row community. This position will create a strengths-based culture in treatment planning and service delivery. The Clinical Program Manager is a member of the Clinical Department and will report directly to the Clinical Director.

Essential Functions

• Manage day-to-day functions of DWC's Trauma Recovery Center to ensure that budget and grant requirements are met
• Provide strengths-based support and clinical guidance to clinicians across DWC programs
• Develop, train, and coach a multi-disciplinary team that provides trauma-informed services to clients who have experienced homelessness, trauma, and mental health and substance use issues
• Assist staff with crisis intervention and model de-escalation techniques, following internal crisis protocols, and fulfill mandated reporting requirements
• Maintain clinical licensure with the Board of Behavioral Sciences in the state of California
• Provide clinical supervision to unlicensed clinicians working towards licensure (individual and group supervision as assigned) and to one part-time psychiatrist
• Provide weekly individual supervision to all direct reports
• Ensure that staff receive comprehensive onboarding, training, and regular professional development
• Develop and enhance the coordination of case management and mental health policies, procedures, and services to ensure that organizational goals are met
• Develop and maintain relationships with Master's level educational programs and oversee Clinical Internship program for MSW students
• Facilitate quarterly internal audits and oversee ongoing quality assurance for assigned Clinical Programs, including clinical charting with the support of the Clinical Director
• Attend funder meetings as scheduled
• Develop and maintain relationships with clients, staff, local service providers and funders, and participate in community meetings
• Participate in and facilitate internal and external meetings and trainings, including bi-weekly Trauma Recovery Center program meetings
• Serve as an ambassador of DWC and its mission and values by participating in community meetings/collaboratives/events
• Collect and report on program data and progress as requested.
• Provide regular, written reports to the Clinical Director and additional reports as assigned
• Comply with local, state, and federal confidentiality laws and regulations
• Other duties as assigned to support the mission of the organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Proficiency in Trauma-Informed Care
• Program Management/Development
• Relationship Management/Team-Building
• Flexibility
• Collaboration
• Excellent Communication
• Leadership
• Organization/Time Management
• Ethical conduct

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

Downtown Women's Center operates several program and administrative locations in the Skid Row neighborhood of Downtown Los Angeles. The organization's primary hub is located on San Pedro Street (SP) and includes participant-facing services, staff and departmental offices, and Permanent Supportive Housing units.

Programs at the SP site include the Day Center, Women's Health Clinic, kitchen and meal services, Trauma Recovery Center, supportive service offices, and housing units, among other operations.

Although some positions may have a primary work location at another DWC program site or within the community, employees in all roles may be expected to attend trainings, meetings, or other work-related activities at the San Pedro (SP) location. Parking near the San Pedro (SP) Access Center is limited, and employees should plan for offsite parking with a short walk to the site.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This job requires the ability to lift up to 25 lbs., open filing cabinets, bend, and stand on a stool as necessary.

Position Type and Expected Hours of Work

This is a full-time exempt position. Days and hours of work are Monday- Friday 8:00 AM- 4:30 PM. However, based on the needs of the program some evening or weekend hours may be required. This role is required to be on-call during holidays as scheduled.

Travel

Regular travel throughout Los Angeles County is required in this position.

Work Location

Expectation to work either in the field or the office at least three days per week. Must be able to work on-site as scheduled for in-person meetings and training.

Required Education, Experience, and Qualifications

• LCSW or LMFT in good standing with the Board of Behavioral Sciences in the state of California required
• 2 years of post-licensure experience and completion of 15-hour Clinical Supervision training required
• Supervisory experience required
• Program, contract and budget management required
• Knowledge of the complex barriers surrounding women's homelessness
• Experience working with homeless adults and knowledge of available community resources required
• Crisis intervention/de-escalation experience, and familiarity and comfort working with issues related to homelessness, substance abuse, mental health diagnoses, and the impact of trauma required
• Familiarity with evidence-based practices (Trauma-Informed Care, Seeking Safety, CBT, DBT, Harm Reduction, Motivational Interviewing) required
• Experience utilizing data collection tools to track program progress
• Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
• Able to solve problems by being resourceful and using creativity
• Ability to be flexible with hours when needed
• Ability to work independently and as part of a team
• Ability to build and maintain trusting relationships with community stakeholders and health and social service providers
• Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
• Oral and written fluency in English required; Spanish a plus
• Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
• Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with effective record keeping
• Cultural humility; knowledge of communities that are disproportionately represented in the homeless population (communities of color, LGBTQ+ etc.)
• Comply with local, state, and federal laws and regulations around confidentiality and mandated-reporting
• Professional attitude; team- and service-oriented, friendly, and positive
• Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC
• Must provide documentation of a negative TB test result within the last twelve months, on first day of hire

Additional Eligibility Qualifications
Background clearance required

Pay Range

$115,000 / annually

Work Authorization

Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B.

Fair Chance Act Statement

Downtown Women's Center will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Downtown Women's Center is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Range: $115,000 - $115,500 per year