The D&A Dynamics Clinical Product Liaison (CPL) in Digital & Automation at Siemens Healthineers works closely with customer-facing teams to enhance customer retention, satisfaction, and growth. The CPL is a clinical subject matter expert for the Syngo Dynamics product, providing clinical and analytical support to both customers and the Customer Excellence team. This individual acts as the main point of contact between the Imaging IT Product Managers, ensuring effective communication, sharing product updates, and facilitating internal education to empower the Customer Excellence team. Collaboration with Customer Success Managers (CSMs) and Customer Engagement Managers (CEMs) helps uncover opportunities for Siemens solutions, while the CPL stays informed about trends in healthcare and radiology and cardiology. The CPL oversees and improves the customer engagement process for Dynamics, focusing on customer adoption, retention, success stories, and reference ability. Responsibilities include gathering and prioritizing customer feedback, communicating improvement opportunities, and maintaining a consistent positive experience for customers. This role is responsible for ensuring customers achieve and recognize measurable value from their use of our software solutions by driving improved usage, adoption, and integration into both clinical and administrative workflows. Additionally, the CPL acts as an internal product leader—supporting, mentoring, and developing the Customer Engagement Managers to build and maintain proficiency with Dynamics. - Build strong relationships with the Customer Excellence team and serve as the main contact for Imaging IT Product Managers. - Communicate clearly, escalate product issues promptly, and keep documentation up to date. - Develop training modules and support post-sale adoption of products for the Customer Excellence team - Advocate for customer needs, share best practices, and assist with QBRs and reporting. - Identify risks and suggest mitigation strategies. - Promote new features and articulate workflow best practices to customers and the Customer Engagement team. - Ensure customers are achieving value from clinical and efficiency D&A products by optimizing usage. - Align software with customer goals and address any adoption gaps or workflow opportunities. - Work with Customer Excellence to drive growth and expansion. - Develop customer success stories for business references. - Gather and relay customer feedback to improve processes. - Promote centralized data practices for accurate reporting. - Create materials and resources for the Customer Excellence team. Competencies & Capabilities - Strong ability to identify, prioritize, and resolve customer and internal issues with accountability. - Skilled in communication and collaboration across organizational boundaries in a matrix environment. - Excellent documentation skills with attention to detail; capable of performing root cause analysis. - Deep understanding of radiology and procedural workflows. - Self-motivated and adaptable in a fast-paced, evolving healthcare environment. - Results-oriented with strong problem-solving and conflict resolution skills. - Entrepreneurial mindset with a passion for customer success and Digital & Automation excellence. - Able to prioritize effectively in a complex, multi-tasking environment. - Experienced in managing challenging customer situations with a structured, customer-focused approach. Experience & Education - 10+ years in a customer-facing role within diagnostic medical imaging. - BS/BA in business or healthcare, or equivalent education and experience. - Cardiology workflow experience required. - Strong knowledge of medical terminology. - Experience with process improvement and Voice of the Customer initiatives preferred. - Familiarity with Project Management or SCRUM methodologies is a plus. - Data analysis experience is optional but recommended. The base pay range for this position is: $137,910 - $189,629 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.