Optum WA, (formerly The Everett Clinic) is seeking a dynamic and motived Clinical Practice Manager for our Ophthalmology team in Everett, WA. The Clinical Practice Manager will lead the daily operations of our clinic and foster a high-performing, patient-centered environment. This is an exciting opportunity for a passionate healthcare leader who enjoys developing teams, driving operational excellence, and creating exceptional patient experiences.
As a key member of the leadership team, you will provide guidance, coaching, and support to teammates while ensuring efficient clinic operations, outstanding quality of care, and achievement of organizational goals. If you thrive in a fast-paced healthcare setting and are energized by leading people and improving outcomes, we'd love to hear from you.
What You'll DO- Lead Clinic Operations
- Oversee all day-to-day clinic operations to ensure efficient workflows, exceptional patient experiences, and high-quality care
- Monitor key performance indicators, operational metrics, patient satisfaction, and quality outcomes to drive continuous improvement
- Utilize daily management systems and performance tools to identify opportunities, solve challenges, and achieve established goals
- Build and Develop Teams
- Recruit, onboard, coach, and develop talented teammates while fostering a positive and collaborative workplace culture
- Provide ongoing feedback, mentorship, and performance management to support professional growth and accountability
- Create staffing plans that ensure appropriate coverage and support both routine and specialized patient care needs
- Drive a Patient-Centered Culture
- Partner with providers and staff to ensure seamless patient flow and an exceptional care experience
- Promote a culture of service excellence, compassion and accountability that places patients at the center of every decision
- Address challenges proactively and lead effective problem-solving efforts involving patients, providers and teammates
- Ensure Compliance and Quality
- Maintain compliance with all organizational policies, as well as applicable state and federal regulations
- Lead and participate in quality improvement initiatives focused on clinical excellence, patients safety and operational effectiveness
- Investigate and resolve clinical quality concerns while supporting best practices across the clinic
- Foster Collaboration and Communication
- Serve as a trusted resource and leader for teammates, providers, and organizational partners
- Facilitate regular team meetings, communicate organizational priorities, and celebrate successes
- Build strong cross-functional relationships that support clinic performance and employee engagement
- Contribute to Organizational Success
- Manage clinic budgets and resources to support financial performance and sustainable growth
- Drive improvements in patient satisfaction, employee engagement, and operational outcomes
- Champion initiatives that advance clinical quality, regulatory compliance, and organizational objectives
- Perform other leadership responsibilities as assigned
What You Bring- Passion for developing and empowering teams
- Strong leadership, communication, and problem-solving skills
- Ability to balance operational excellence with exceptional patient care
- Commitment to fostering a positive, inclusive, and high-performing work environment
- Proven ability to drive results while building strong relationships with staff, providers, and patients
Your Benefits:- Generous PTO + Paid Holidays
- Competitive Base Salary
- Performance Incentives
- Retirement Match
- Employee Wellness Program, including reimbursement for membership
- Free Parking & Transit Support
Required Qualifications:- 2+ years of leadership experience (clinical supervisor and above) with direct reports in a clinical setting
- Intermediate level of experience with Microsoft Suite
Preferred Qualification:- Experience in Ophthalmology
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
