General Electric Company

Clinical Operations Specialist

General Electric Company • $75K — $95K *
Beachwood, OH 44122In-Person
Healthcare
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; relevant experience may substitute.
  • 5+ years of experience in medical imaging, specifically nuclear medicine.
  • ARRT or equivalent certification in NM or PET modalities preferred.
  • Strong organizational skills for managing scheduling and documentation.
  • Ability to operate autonomously while making decisions within a defined framework.
  • Strong clinical and technical knowledge for resolving issues and consulting when necessary.
  • Exceptional interpersonal and communication skills for building relationships.

Responsibilities

  • Contribute to solution implementation by analyzing workflows and configuring software applications.
  • Prepare customers for training with dry-run testing and pre-training sessions.
  • Assist in updating team training schedules and ensuring project resources are aligned.
  • Broaden clinical and technical knowledge to enhance training strategy execution.
  • Maintain thorough documentation throughout pre- to post-training phases.
  • Foster customer relationships through proactive communication and address their concerns to internal teams.
  • Guide customers on clinical decisions and workflow configurations during implementation.

Benefits

  • Work closely with top clinicians and hospitals to improve patient outcomes.
  • Experience a variety of tasks and responsibilities within the role.
  • Enjoy autonomy in decision-making related to customer implementations.
  • Opportunity to develop and improve clinical and technical abilities.
Full Job Description
Job Description Summary
The Clinical Operations Specialist (COS) plays a key role in delivering high-quality training, workflow configuration, and customer support for MIM Software's advanced imaging solutions. Working closely with an Implementation Project Manager and Clinical Applications Specialist, you will guide sites through successful deployments and serve as the primary clinical representative preparing the customer for a successful go live. You'll serve in an operational role, supporting the clinical applications function with scheduling, ensuring customer readiness for training and go-live, and updating internal department documentation.

MIM Software is a leader in PET, NM, and multimodality imaging. In this role, you'll guide clinicians at top hospitals and cancer centers, shape their imaging workflows, and support them in achieving optimal clinical outcomes. This position offers autonomy, variety, and meaningful customer interaction as you represent MIM/GE Healthcare during critical implementation phases.

We are seeking a highly motivated Clinical Operations Specialist with strong Nuclear Medicine (NM) and PET expertise to support customers across the US and Canada (USCAN).

Job Description

Roles and Responsibilities

  • Contribute to the solution implementation with knowledge and experience of the specific industry domain. During the implementation phase, analyze workflows, configure clinical software applications, coordinate and plan customer training, provide remote support during go-live and throughout the lifecycle of the solution.


  • Prepare customers for software applications training by conducting dry-run testing, leading remote pre-training, and completing the training readiness process with the customer.


  • Assist with updating the team training schedule, working closely with leadership to ensure that resources are available, and customer projects are on track.


  • Continuously broaden your own clinical and technical skills set to execute a solid training strategy.


  • In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.


  • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.


  • Ensure consistent and timely completion of all documentation requirements throughout the pre- to post-training phases.


  • Maintain customer relationships through proactive communication and relay all relevant product and/or customer concerns or opportunities to Management, Sales, Marketing, and Technical Support.


  • Guide the customer through clinical decisions during implementation, including clinical configurations set-up, review, and workflow approval.


  • Communicate relevant product intelligence, including customer concerns, opportunities, and competitive information, to appropriate internal parties.


  • Ensure a compliant, ethical culture and adhere to the highest ethical standards.


Required Qualifications

  • For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).


  • 5+ years medical imaging experience in nuclear medicine


  • Certification: ARRT or equivalent certification specific to the NM or PET modality preferred.


  • Minimal travel within USCAN (up to 10%)


  • Strong organizational skills for scheduling and managing documentation requirements.


  • Autonomy to make decisions within a defined framework.


  • Good Clinical and Technical Knowledge to resolve issues within established procedures, with the judgment to consult senior team members for issues outside defined parameters.


  • Exceptional Interpersonal and Communication Skills with the ability to build strong customer relationships.


  • Proficient use of software applications (Windows, Outlook, Word, PowerPoint, Excel) and ability to quickly learn specialized, industry-specific software to provide digital education solutions.


Desired Characteristics
  • Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.


We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Relocation Assistance Provided: No

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Business Services
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ
GE
* Ladders Estimates

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