The Clinical Nurse Liaison, RN is responsible for patient education and strategic oversight in support of our sales strategy. This RN will work directly with sales to process Optum infusion referrals within the hospital system, serve as a key resource and effectively anticipates the needs of the customers and patients to develop solutions for their needs. This position requires sales training as directed by the Regional Sales Director.
If you are located in Western US, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:- Conduct welcome calls and provide patient education on therapy, monitoring, and side effects; ensure patient is provided with the updates and tools they need for successful infusions both during our intake process and once on service
- Maintain and grow provider relationships and provide responsive customer service with assigned accounts
- Conduct initial clinical assessment based on clinical information provided.
- Assist in creating letters of medical necessity as well as provide assistance the office/patient with the necessary clinical evidence to overturn a denial
- Assist sales representatives in ensuring assigned referrals result in a start of care
- Manage clinical and account liaison team providing leadership/mentorship through regular 1:1 check ins and development calls
- Lead regular cadence of meetings to foster a positive team culture and learn from best practices
- Facilitate, along with Sales RRVP, all hiring, training and onboarding of Clinical Liaisons and maintain ongoing competency checkoffs as required
- Field training and coaching by working alongside liaisons as determined by sales leadership team
- Collaborate with regional leadership on development of growth strategies and initiatives
- Manage metrics associated with defined roles and responsibility
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- Current, unrestricted RN license in the state of practice
- 2+ years of experience working with laptops and/or tablets - including the ability to type and talk at the same time and toggle between multiple applications
- 1+ years of experience in a Clinical Liaison role
- 1+ years of leadership and/or management experience
- 1+ years of clinical educator experience
- Ability to travel within local assigned territory up to 50%; minimal overnight travel to occur
Preferred Qualifications:- 2+ years of home healthcare experience
- 1+ years of sales and customer service experience
- Knowledge of the Infusion Nursing standards (INS) and nursing process
- Meets expectations on most recent Common Review
- Demonstrated effective communication and teaching skills with patients, family members, and other staff members
- Proven understanding of business goals and sales strategy to build upon
- Demonstrated ability to solve complex problems and develop innovative solutions
- Demonstrated ability to work autonomously, managing own workload and seeking out opportunities to expand service opportunities
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
