About the JobThe Clinical Navigator will ensure patients receive the right level of care at the right time. They are responsible for working with the patient/family and extended healthcare teams to promote a smooth, efficient, and customer-focused coordination of care from the time a case is scheduled through the acute care and post-acute care continuum. They will enhance the patient experience through effective and efficient patient care coordination using established criteria to determine the appropriateness of pre-/post-acute services. This individual will work with the patient/family, physician, inpatient case managers and other MedStar Health care providers to determine the most applicable post-acute environment(s) facilitating timely and medically appropriate discharge and transfer from the acute care hospital.
Primary Duties: - Collaborates with the extended team, referring and attending physicians, health care professionals, case management and the patient/family to develop and facilitate pre-operative care as needed and a post-acute care plan. Coordinates the services for appropriate pre-surgical preparation and post-acute care plan in cooperation with appropriate MedStar associates and businesses.
- Communicates with the patient, their caregivers, physicians, hospital case managers, health care professionals and other team members to facilitate a smooth and timely transition of the patient through pre-operative preparation, acute and post-acute care. Educates patients/family, physicians, and other referral sources on the pre-surgical and post-acute care programs, services, and the care coordination process. Informs and educates patients/families on the pre-surgical and post-acute plan of care and what to expect throughout the transition from one level of care to another.
- Maintains ongoing relationships with physicians and other referral sources and contributes to creating an environment of teamwork and trust among all associates.
- Offers patients/families a choice of pre- and post-surgical services and providers in determining the final plan of care and appropriately documents that choice in the patient's medical record. Uses professional knowledge to shape care planning and coordination in partnership with patients and families.
- Performs daily routines including monitoring daily census and surgical schedules, attending appropriate unit rounds, keeping detailed daily logs/statistics regarding patients being followed, keeping workload organized and prioritized. Actively engages in continuous improvement opportunities relevant to the department and MedStar Health. Proactively develops efficient workflow practices.
Qualifications:Nurses: Bachelors of Science in Nursing (BSN).
Physical/ Occupational Therapists and Social Workers: Master's degree.
3-4 years Nursing, Social Work, Physical Therapy, or Occupational Therapy experience.
Valid Registered Nurse (RN) or Physical/Occupational Therapy License or Social Work/Counselor License (LGSW or LICSW) in the District of Columbia.
This position has a hiring range of USD $74,214.00 - USD $134,596.00 /Yr.
