Ensure quality and safe delivery of home health services

Collaborates with intake, providing daily direction, managing referral volume based on staffing availability

Provides oversight for liaison workflow to ensure timeliness of completion as well as identify education needs for field & liaisons, ensuring workflow needs and staffing skill sets are congruent.

Ensure Start of Care compliance

Focus on Outcome Monitors as assigned

Implement quality improvement programs in the field

Participates in all liaison/administrative on-call rotation, and patient staffing as needed to manage after hour9s team, staffing needs and patient related issues

Manages on call calendar for internal & field staff

Manages PTO, call offs & daily/weekly productivity review to ensure proper staffing coverage to meet the needs of the business in the field and internally

Completes field visits as needed

Participates in managing cost of good working with monitoring supply costs, overtime, staffing, bonuses and visits per episode

Collaborates with billing department to address authorization pro bono requests & ensures patient contact regarding authorization exceptions

Performs new and ongoing liaison training as defined by the Administrator

Manages staffing budget, at the direction of the Administrator to include: overtime & bonus oversight; reporting budget exceptions to Administrator; payroll entry of field staff bonuses; review and approve liaison timecards

Provides Administrator/DON with objective data related to internal and field employee performance evaluations

Maintains positive working relationships with referral sources including physicians, hospitals, skilled facilities, assisted livings and families

Assist with monthly Case Manager, Nurse and Therapy meetings

Reviews clinical documentation in accordance with agency protocol and Medicare/Federal guidelines

Process complaint workflow reporting staffing trends, neglect, abuse or theft to Administrator for resolution & follow up

Completes field clinician check-in reviews timely

Maintains active RN or PT license in state of employment

Participates in in-service program development

Consistently demonstrates core values and maintains a professional appearance as a representative of the company

Understands, implements and practices policies and procedures for agency operation

May act as back-up Administrator, as needed

Arrives at assigned location on scheduled work day. Works according to designated hours and on-call as needed in office and field nursing responsibilities.

Current applicable license as an RN or PT. Knowledgeable with nursing/therapy best practices and the scope of practice for a nurse/therapist as outlined by the state for its licensed nursing/therapy personnel.

Utilizes computer and phone continually to maintain constant contact with field staff, physicians, referral sources, internal staff and other departments.

Knowledge of ASHN billing, authorization, intake, clinical review & workflow processes.

Performs assigned duties with use of computer and phone.

Completes and submits all required documentation within specified company requirements.

Dexterity & vision to complete documentation on computer.

Other duties as assigned.

Responsible for the day-to-day management of field staff

Interviewing, hiring, training and termination of department personnel

Provides consistent coaching and provides challenge and opportunity to direct reports

Supervises direct reports with consistency and clarity of expectations

Completes yearly evaluations in an accurate and timely manner

Performs coaching, counseling and discipline as needed

Works with direct reports to ensure employee satisfaction and resolution of issues and concerns

Timecard management

Minimum of Three (3) years of experience as an RN or PT in an acute care setting

Strong critical thinking skills with the ability to problem solve clinical needs

Ability to create positive impressions and communicate with a variety of people

Exemplary communication skills and customer focus

Ability to remain calm, have patience and be accommodating

Compassionate and caring while working with patients

Ability to resolve conflict using conflict management skills

Knowledgeable on nursing best practices

Ability to make appropriate nursing judgments

Ability to identify a situation and handle it with the best possible solution

Detail-oriented and observant.

Ability to resolve tough decision-making situations, providing direction to internal & field staff

Ability to prioritize and be timely

Ability to clinically triage the needs of the department to ensure team goals are met timely

Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently

Applies fact-based knowledge of technical skills and business understanding

Ability to follow directions and work as a team member

Valid drivers license and auto insurance.