Entity: Penn Medicine Doylestown Health

Department: IMU/ICU

Location: 595 West State Street, Doylestown Pa 18901

Hours: Full Time

Job Summary:

To coordinate with and assist the Director of Critical Care and Cardiology Services with administrative duties, patient care and staff development activities. Provide leadership and expertise to the Intensive Care Unit (ICU) and Intermediate Care Unit (IMU) and Neurological Services staff at Doylestown Hospital. Organize and manage all facets of ICU, IMU and Neurological Services program development under the administrative direction of the Director of Critical Care and Cardiology Services.

Accountabilities:
• 1. Utilizes analytical and managerial skills to effectively coordinate patient care, evaluate and maintain unit operations, and implement all emergency operations in coordination with the Director as they relate to the ICU, IMU and Neuro Services Departments.
• • Coordinates adequate staffing and ensures that all delegated responsibilities pertinent to patient care are efficiently accomplished. Demonstrates leadership skills in team building and enhancing interpersonal relationships to create a cohesive and productive environment.
• • Facilitates problem solving and program development in collaboration with physicians and other departments. Functions as a resource person, mentor, coach, counselor, and delivers disciplinary action in collaboration with the Director.
• • Ensures department compliance with hospital policy and procedures, TJC, Department of Health and OSHA regulations and assures department is safely maintained in collaboration with risk management and Quality initiatives and infection control guidelines. Collaborates in the development and implementation of short- and long-term department goals.
• • Evaluates Associates on a regular basis, including annual performance appraisals, improvement plans and counseling procedures in collaboration with Department Director. Responsible for overseeing department time schedules. Monitors Associate work attendance, absences, lateness, and requested PTO, according to hospital and department policies. Authorizes overtime and processes the department payroll.
• • Is flexible in working evening, night or weekend shift hours to meet unit leadership needs.
• • Assures that physicians have access to or assistance in gathering pertinent data for Medical Staff quality improvement activities. Collaborates and attends meetings as appropriate.
• • Participates in departmental and hospital committees working toward continual improvement and excellence.
• • Assures that charge, billing and coding information related to services offered in the department are updated and correct to maximize reimbursements and revenue.
• • Develops and coordinates performance improvement processes and continuing education of department Associates. Fosters an environment of ongoing continuous improvement.
• • Assures training, ongoing in-services, orientation and evaluation of new and current Associates and conducts regular staff meetings and monitors staff attendance. Assures meeting minutes are documented and posted for review.
• • Conduct screening and interview process for all job applicants.
• • Provides 24-hour accountability for clinical and staffing problem solving in departments.
• • Assures coordination of inter-departmental activities to provide quality care and that there are inter and intra departmental liaisons for problem solving. Collaborates with Director regarding departmental meetings.
• • Responsible for clinical collaboration between departments for new services or to improve existing services.
• • Completes departmental projects utilizing the input of others, taking responsibility for key parts of planning
• • Assures annual review and revision, if necessary, of all departmental policies and procedures. Demonstrates ability to organize time and set priorities in response to changes in department needs.
• • Contributes to department budget process including monitoring staffing for appropriate levels and assuring department expenses are controlled.
• • Integrates department and organizational goals and needs when planning department operations. Provides continuity of department operation as specified during Director's absence (i.e. vacation).
• • Responsible for all risk issues in collaboration with Director to include Problem events and patient/family complaints. Resolves issues as needed, documents issues as appropriate and notifies Director within appropriate timeframe.
• • Mentors staff in effective, resourceful problem solving in order to provide quality, safe patient care.
• • Collaborates with Medical Director to plan appropriate departmental strategies.
• • Responsible for overseeing competencies within the department as well as serving as a resource person.
• 2. Utilizes expert knowledge of the nursing process and nursing care principles to ensure comprehensive and quality care of patients throughout the hospital giving consideration to age-specific criteria and cultural differences in evaluating patient needs across the continuum of clinical care areas. Maintains clinical competency according to department-specific standards. Maintains proficiency and knowledge of hospital policies to effectively represent departments and hospital management and to serve as a clinical resource.
• • Works collaboratively with Intensivist physician and participates in interdisciplinary patient/family rounds in ICU.
• • Monitors environment and equipment for proper functioning and reports malfunctioning of same to the appropriate department.
• • Oversees and supports a preceptor relationship with new staff.
• • Provides guidance to nursing staff by promoting use of critical thinking skills.
• • In collaboration with unit Educator, assists with staff development.
• • Serves as coach/mentor in assisting Associates to acquire nursing process skills, time management, organization, and prioritization skills.
• • In collaboration with Educator, coordinates the orientation process for new Associates to the unit.
• • Assures that department standards of care are carried out.
• • Assesses the need for the development and revision of nursing practice guidelines and department routines.
• • Provide clinical support as needed.
• • Possesses knowledge of and is able to interpret, support, and enforce organizational policies.
• • Completes required annual hospital and departmental education and competencies, as per hospital policy.
• • Continues work related education and training as indicated by attendance at college courses, workshops, seminars, and in-service programs.
• • Participates in patient care to maintain clinical competency
• • Demonstrates technical competence and ability to perform psychomotor interventions when administering physical and psychological care to patients according to department specific skills checklist.
• • Collaborates with the Clinical Educator, education committee and/or Director in identifying educational needs of staff and in meeting those needs.
• 3. Communicates effectively with Associates, Management Team, patients, physicians, family members and members of the community in order to achieve excellence in patient care.
• • Acts as a liaison and resource person for the Department of Nursing and the ICU, IMU and Neurological Services and the Physician staff at Doylestown Hospital.
• • Participates in the development, revision and evaluation of Nursing Practice Guidelines in ICU, IMU and Neuro Services.
• • Actively participates in pertinent Nursing committees where appropriate
• • Utilizes analytical skills to coordinate patient care and implement all emergency procedures as they relate to department operations.
• • Communicates, consults, and shares pertinent information with coworkers and supervisors according to established channels and lines of authority.
• • Notifies Director in a timely manner of any significant information or incidents.
• • Maintains ongoing communication with Director to plan unit activities and progression toward goals.
• • Participates in the communication and implementation of new policies, procedures, equipment and other pertinent information.
• • Always handles customers, patients, guests, visitors, hospital Associates and other work contacts with courtesy and diplomacy.
• • Seeks out and utilizes the input of others when participating in or developing a project or program.
• • Acts as a liaison and resource person to meet interdisciplinary patient care needs.
• 4. Is held accountable for patient safety, performance improvement, department specific quality improvements, and compliance in regulatory bodies and patient safety programs to include: Joint Commission, Department of Health, Leapfrog Safety Initiatives, Core Measures, Press Ganey results, identified patient safety issues and development of action plans to address these issues.
• • Actively participates in and facilitates department performance improvement activities.
• • Promote Associate involvement in department quality initiatives.
• • Participates in departmental and/or organizational committees to work toward continual improvement and excellence.
• • Assist in meeting regulatory standards of Governing Agencies.
• • Investigates and appropriately follows through in documentation and resolution of problem events and collaborates with the Director on an action plan.
• • Adopts safe work habits and acts within security guidelines at all times.
• • Ensures department compliance with Department of Health, Joint Commission, Leapfrog safety initiatives, OSHA regulations and ensures that department is safely maintained in collaboration with Risk Management, Quality Initiatives and Infection Prevention.
• 5. Departmental Budget: As a member of Doylestown Health's leadership team who is responsible for budget, this position will adhere to the Health System's budget process to include planning, facilitating communication and coordination across the Doylestown Health System. As well as allocation of resources, controlling expenses and will be accountable for all budget variances.
• • Monitor and manage utilization of supplies, reviewing monthly budget statistics.
• • Utilize staffing grid and strategies to manage staffing with attention to the reduction or prevention of unnecessary OT and other expenses.
• 6. Associate Retention: As a member of Doylestown Health's leadership team, this position will act with integrity and emotional intelligence. The way a leader treats their Associates can have a profound impact on Associate's loyalty and retention. Leaders can positively impact Associate retention by creating a positive, empowering environment.
• • Utilize strategies to demonstrate appreciation and recognition of staff.
• • Ensure availability to staff on all shifts.
• • Review exit interview information and vacancy rates regularly to identify and rectify any trends.
• • Continuously and consistently seek feedback from staff and utilize information for self-improvement.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Qualifications:

• Bachelor's Degree and 3-5+ years of experience in cardiac and critical care
• Master's Degree preferred

Licenses, Registrations and Certifications:
• Current licensure in the Commonwealth of Pennsylvania, Department of State, Bureau of Occupational & Professional Affairs.
• Holds a current CPR certification.
• Holds a current ACLS certification.