AdventHealth University

Clinical Call Center Triage Nurse

AdventHealth University$66K — $109K *
Tampa, FL 33647In-Person
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of Labor & Delivery (L&D) care experience
  • 1+ year of clinical nurse telephone experience (preferred)
  • 1+ year of outpatient practices experience (preferred)
  • Associate's degree in Nursing required
  • Basic Life Support (BLS) certification required
  • Registered Nurse (RN) license required
  • Bilingual proficiency in English and another language preferred

Responsibilities

  • Support the Women's Health practice triage call center for the West Florida Division
  • Follow nursing protocols for safe, evidence-based triage care
  • Assess patient symptoms over the phone using clinical guidelines
  • Provide health guidance and home care advice to patients
  • Facilitate referrals and appointment scheduling for patient continuity of care
  • Engage in continuous learning and skill development opportunities

Benefits

  • Full-time schedule from Monday to Friday, 8AM to 5PM
  • Supportive environment for professional development
  • Focus on evidence-based, high-quality care
  • Opportunity to work in a collaborative healthcare setting
  • Bilingual skills considered a valuable asset
Full Job Description
Schedule:

Full time

Shift:

Day (United States of America)

Address:

12470 TELECOM DR

City:

TAMPA

State:

Florida

Postal Code:

33637

Job Description:

  • Shift: Monday through Friday from 8AM to 5PM
  • Supports West Florida Division-wide Women's Health practice triage call center
  • Follows established nursing protocols and guidelines for triage to ensure safe, evidence-based care.
  • Participates in continuous learning and skill development opportunities.
  • Assesses patient symptoms via phone, utilizing clinical protocols to determine the appropriate course of action.
  • Provides guidance and education on common health concerns and home care advice.
  • Facilitates referrals and appointment scheduling to ensure continuity of care.

Knowledge, Skills, and Abilities:
  • Bilingual proficiency in English and another language [Preferred]

Education:
  • Associate's of Nursing [Required]
  • Bachelor's of Nursing [Preferred]

Work Experience:
  • 2+ years Labor & Delivery (L&D) care experience [Required]
  • 1+ years of experience in clinical nurse telephone [Preferred]
  • 1+ years of experience in outpatient practices [Preferred]

Licenses and Certifications:
  • Basic Life Support - CPR Cert (BLS) [Required]
  • Registered Nurse (RN) [Required]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range:

$66,248.00 - $109,740.80

About AdventHealth University

AdventHealth University is a private university in Orlando, Florida. It was founded in 1992 and is affiliated with the Seventh-day Adventist Church. The university offers undergraduate and graduate degree programs in various fields including nursing, radiography, and sonography. AdventHealth University is accredited by the Southern Association of Colleges and Schools Commission on Colleges.
Learn more about AdventHealth University
Size
1,000 employees
Industry

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