The Clinical Applications Specialist plays a critical role in Lumicell's first commercialization phase, serving as a trusted clinical partner to healthcare customers throughout the Houston territory and surrounding areas. This position is responsible for the successful implementation, training, and ongoing support of the LumiSystem, ensuring seamless integration into clinical workflows and sustained adoption across customer sites. The Specialist works closely with surgeons, nursing staff, and hospital stakeholders to deliver exceptional customer experiences, optimize operational performance, and support long-term account success. This is a unique opportunity to join a growing company as a foundational member of the commercial team and help shape the future of Lumicell's customer engagement and clinical excellence.
What You'll Do:
- Lead system installation, including hardware setup and cross-department coordination.
- Deliver clinical training to surgeons and hospital staff on system use and workflows.
- Provide first case and early case on-site support to ensure successful adoption.
- Support ongoing cases until site achieves self-sufficiency.
- Conduct in-services and refresher trainings as needed.
- Provide technical troubleshooting and coordinate maintenance/field service activities.
- Document case notes, training records, and field service reports.
- Partner with Medical Affairs to track and assess clinical benefit.
- Monitor inventory and support reordering processes at customer sites.
- Serve as primary point of contact for clinical and technical support at assigned sites.
- Escalate risks and site issues to leadership as needed.
- Support onboarding of new surgeons and staff post-implementation.
- Account maintenance, including the conduct of ongoing site check-ins to support long-term site success and growth.
- Expand the technology to new users at existing accounts and support case growth.
- Support collection of clinical data
Secondary Responsibility
- Support Sales in territory development activities during periods of reduced clinical demand
Cross-Functional Collaboration
- Partner with Sales to transition accounts post-purchase.
- Coordinate with Engineering, Medical Affairs, and hospital stakeholders.
- Support documentation and reduce administrative burden for Sales.
Success Metrics
- Time to site self-sufficiency.
- Clinical adoption, as measured by customer satisfaction, utilization rates, and site growth
- Quality and completeness of documentation.
What You'll Need:
- Bachelor's Degree
- A minimum of 2 years of experience as a clinical specialist in the medical device field or as an operating room nurse (ideally with a prior focus on breast cancer)
- Ideally prior experience in either a startup or a medical device company going through a 0-1 growth/go-to-market phase
- Ability to build strong relationships and interact effectively with both internal and external customers and stakeholders
- Clinical (operating room) experience
- Track record of success
- Must have ability to travel up to 75%, or as needed. This may include regional client visits, corporate visits to Waltham MA (headquarters), trade shows/conferences, etc.)
- Experience with modern sales tooling/software
- Proven goal oriented, self-starter with a strong entrepreneurial drive
- Excellent written, verbal, and interpersonal communication skills
- Demonstrated performance record with clear documentation of success
- Must live in the geographical location of the position or be willing to relocate
