"This Application Analyst position will apply functional and systems expertise in value-based care to configure, test, and support solutions that increase quality, reduce medical expense, and improve the managed-member experience. The role will require understanding of Epic payer and population health modules including, but not limited to, Tapestry, Healthy Planet, Compass Rose, and VBPM. In addition to Epic skills, the Application Analyst will configure, deploy, and support non-Epic systems including but not limited to Stanson, Cotiviti, and other third-party systems. " A Brief Overview The Clinical Systems Analyst II supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a good understanding of Epic modules, ancillary systems, and health system operations. Locations Stanford Health Care What you will do 3 Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required3 Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests3 Perform daily monitoring of applications in production use3 Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk3 Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases3 Modify tables/master files, make additions and changes under the direction of senior team members3 Implement changes using documented procedures that are compliant with department's policies and procedures3 Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution3 Work with and mentor junior staff members to document workflows3 Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications3 Participate in team and cross-team meetings and maintain appropriate meeting records Education Qualifications 3 Bachelor's Degree BACHELOR'S DEGREE IN INFORMATION TECHNOLOGY, COMPUTER SCIENCE, BUSINESS ADMINISTRATION, MANAGEMENT SYSTEMS, ELECTRONICS TECHNOLOGY, COMPUTER ENGINEERING, HEALTH INFORMATION MANAGEMENT OR A DIRECTLY-RELATED FIELD FROM AN ACCREDITED COLLEGE OR UNIVERSITY. Required Experience Qualifications 3 2 or more years of progressively responsible and directly related work experience Required Required Knowledge, Skills and Abilities 3 Mid-level Microsoft Office skills3 Ability to diagnose and resolve routine technology problems3 Ability and desire to learn to resolve specialized and advanced technology problems3 Ability to establish a set of tasks and activities associated with an intended outcome and timeline3 Ability to take action consistent with available facts, constraints, and anticipated consequences3 Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner3 Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions3 Ability to develop new skills and teach others3 Ability to collaborate and build consensus with stakeholders3 Ability to understand and adhere to operational standards, policies, and procedures3 Ability to identify risks and issues3 Ability to develop solutions for new and unfamiliar challenges3 Ability to analyze data, draw conclusions and interpret results3 Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate3 Knowledge of current issues and trends in health care and clinical operations in a health care system3 Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting Licenses and Certifications 3 EPICC - EPIC Certification preferred Physical Demands and Work Conditions Blood Borne Pathogens 3 Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective: 3 Know Me: Anticipate my needs and status to deliver effective care3 Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health3 Coordinate for Me: Own the complexity of my care through coordination Base Pay Scale: Generally starting at $55.85 - $74.00 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.