Clinic: Primary Care Definition of Position: Clinic Practice Manager III is responsible for the day-to-day leadership, strategic oversight, and operational performance of one or more ambulatory or surgical clinics supporting 10+ providers. This role ensures that clinic operations run efficiently, provider and staff performance is optimized, patient care standards are upheld, and all compliance and regulatory requirements are met. Reporting to the Director of Ambulatory or Surgical Clinics and partnering closely with the Clinic Medical Director, the Practice Manager III serves as a key point of coordination for administrative, financial, and clinical workflow management. This position may also oversee one or more Clinic Office Supervisors and/or Nursing Supervisors, depending on clinic structure and volume. Key responsibilities include managing provider accountability and performance, leading cross-functional teams, driving clinic-level quality improvement initiatives, and overseeing financial operations-including budget management, billing compliance, and revenue cycle coordination. Practice Manager II also functions as the clinic's EPIC super user, leveraging system tools and reporting dashboards to monitor performance metrics, optimizing provider access, and guiding operational improvements. This role plays a pivotal part in enhancing patient experience, driving staff and provider engagement, and contributing to the overall success and growth of the clinic. The Practice Manager II ensures care delivery aligns with the organization's mission of providing patient-centered, data-informed, and accessible healthcare services in a compliant, efficient, and compassionate manner. Responsibilities Clinic Operations & Administration • Oversee daily operations of 10+ provider clinics, ensuring efficient workflow and patient-centered care • Develop and implement clinical processes to improve access, scheduling, provider productivity, and patient throughput • Maintain regulatory compliance (RHC, PCPCH, OSHA, HIPAA, Medicare/Medicaid), and ensure all certifications are current • Coordinate facility needs including maintenance, supply procurement, and technology updates • Act as EPIC super-user to support optimization, reporting, and issue resolution Provider Support & Management • Support provider recruitment, onboarding, and retention strategies • Monitor provider productivity (visit volumes, in-basket completion, OR utilization, etc.) and ensure schedule efficiency • Hold providers accountable for documentation, quality standards, and timely patient communication • Address concerns regarding provider behavior, workflow, or patient satisfaction Staff Supervision & Leadership • Directly supervise or support Clinic Office and Nursing Supervisors (if applicable); otherwise, lead front and back-office teams • Conduct staff meetings, performance evaluations, and professional development activities • Foster a team culture rooted in service excellence, communication, and accountability • Ensure compliance with internal policies and support cross-training across roles Financial Oversight & Billing Compliance • Develop and manage clinic budgets with supporting documentation • Partner with front office staff to ensure accurate registration, copay collection, and insurance verification • Monitor billing processes and coordinate with revenue cycle teams to reduce denials and improve charge capture • Utilize EPIC reports to track collections, denial trends, and financial performance Quality Improvement & Reporting • Lead clinic-based improvement initiatives based on data, patient feedback, and compliance metrics • Utilize EPIC tools and dashboards to monitor provider performance, patient access, and clinic efficiency • Ensure completion and tracking of care coordination efforts (e.g., referrals, screenings, follow-ups) Patient Experience • Monitor and respond to patient satisfaction surveys and complaints using RL system • Ensure staff consistently apply AIDET and ICARE standards to enhance patient engagement and trust • Promote MyChart enrollment, health literacy efforts, and shared decision-making Compliance & Health Care Standards • Ensure all clinic staff receive compliance updates and education • Verify credentialing of providers with applicable payors to meet billing and regulatory requirements • Uphold a therapeutic, respectful, and safe clinic environment that aligns with ICARE values Community Engagement & Strategic Growth • Partner with local health organizations and community agencies to support outreach • Support organizational strategies related to rural health and clinic expansion • The employee supports the hospital mission, vision, values, policies, and procedures. • Participates in required education for DNV programs as applicable to position. (reference program education curriculum). • Performs other related duties as assigned. Qualifications Education Required: Bachelor's degree in business, Healthcare Administration, or a related field - or equivalent experience. Preferred: Master's degree in business administration, Public Health, or Healthcare Leadership. Licenses/ certifications/ registrations Required: NA Preferred: NA Experience Required: Minimum of 7 years of progressive experience in ambulatory or outpatient practice management. Experience in supervising staff and managing providers in a clinical environment Prior involvement in quality improvement, financial oversight, and EMR optimization. Preferred: EPIC experience preferred. Other: Skills and Knowledge • In-depth knowledge of ambulatory clinic operations, regulatory compliance, and performance metrics • Strong financial and budgeting skills, including understanding of reimbursement and billing processes • Proficient in EPIC reporting tools and other clinical information systems • Knowledge of RHC and PCPCH standards (as applicable) • Excellent communication, conflict resolution, and team leadership skills • Ability to identify workflow issues and implement sustainable solutions • Understanding of patient engagement strategies and service excellence models (e.g., AIDET, ICARE) Personal Traits and Aptitudes • Demonstrates professionalism, empathy, and patient-centered leadership • Maintains composure and clear judgment in high-pressure situations • Encourages collaboration, cross-functional teamwork, and staff development • Exhibits strong organizational, time management, and multitasking abilities • Culturally sensitive and committed to equitable, inclusive care Other Requirements • Ability to work flexible hours based on clinic volume and staffing needs • CPR and compliance training per clinic policy • Must be comfortable using reporting tools and dashboards to guide decision-making Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Occasional walking, standing, bending, or lifting light office items (up to 25 pounds). Visual acuity to view computer screens and read detailed financial documents. Ability to communicate effectively in person, by phone, and electronically. May be required to move throughout the healthcare facility, including administrative and clinical areas. Working Conditions: This position operates in a professional office setting within a healthcare facility. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The office environment is climate-controlled, well-lit, and ergonomically designed for extended computer work. While this role is primarily office-based and does not involve direct patient care, the employee may occasionally be present in clinical areas or interact with staff working in clinical environments. As such, there is a potential for exposure to infectious diseases. The organization provides appropriate training and personal protective equipment (PPE) as needed to ensure safety. 40 Hours USD $107,286.40/Yr. USD $159,723.20/Yr. 01-8340 GSMG Rural Health Clinic Day