The Clinic Manager oversees clinical operations and facility utilization (including medical level cleanliness and infection control), including supervision of nurses, medical assistants, and registration. Ensures clinical competencies, credentialing, clinical policy oversight in accordance with accreditation requirements, clinical processes, oversight of medical supplies, medical laboratory processes, patient flow, quality improvement, and departmental budget management in collaboration with the Business Director. Represents and acts on behalf of the Medical Director in their absence. Full member of H&W Leadership Team. Represents H&W on various University committees/task forces.
Job Duties/Responsibilities:- Operational Management of the clinic, including patient scheduling and flow and quality improvement.
- Ensures the entire organization meets policy and accreditation standards.
- Responsible for facility cleanliness and utility including medical level cleanliness and infection control.
- Medical laboratory process oversight.
- Management of medical supplies.
- Oversight of clinical schedule in EHR including making adjustments as needed.
- Supervision and management of RN, MA, and registration staff.
- Ensures clinic teams are adequately staffed and functioning smoothly on a day-to-day basis.
- Handles clinical support staff and registration staff's concerns.
- Develops and/or reviews clinical staff competencies and ensures clinical staff members are appropriately skilled and credentialed.
- Responsible for interviewing, hiring and orienting new clinical staff support members.
- Provides input to Medical Director for clinician staffing.
- Assists in handling any public health issues that arise in the University community.
- Member of the Leadership Team.
- Chairs the Quality Improvement/Safety Committee and serves on various other committees within and outside of Health & Wellness. 4
- Responsible for various annual QI reports; accountable for creating and updating policies and procedures; develops and/or reviews protocols and procedures for the building-wide infection control program.
- Responsible for overseeing the accreditation process for Health & Wellness.
- Checks patients in and out for clinicians.
- Arranges referrals, gives immunizations, performs ECG's and spirometry, administers IV fluids, monitors patients in observation beds, and provides health education on various topics.
- Facilitates communication between patients and clinicians re: test results, setting up visits, relaying questions and advice, etc.
- Addresses and responds to patients' concerns.
- Assists with registration, scanning, referrals, and prior authorizations.
Minimum Qualifications:- Degree from an accredited school in an approved program of professional nursing.
- Possession of a current license to practice nursing in the State of New Hampshire.
- Minimum three years of ambulatory health care management experience, including adolescent/young adult services.
- Advanced supervisory skills.
- Strong computer skills and experience with electronic health records.
Preferred Qualifications:- Master's degree in Management, Nursing, or related field
Applicant Instructions: Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)
- Resume/CV
- Cover Letter
- Contact Information for 3 Professional References
Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.
Compensation Pay Range:
$66,480.00 - $118,860.00
The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources
Location:
Durham
