Role Purpose:Running a Neko clinic takes someone who can lead a team, manage a complex operation, and own the member experience. The Clinic Manager is the senior on-site leader responsible for clinic performance day to day, while partnering closely with medical leadership on clinical quality and team effectiveness.
You are a trusted partner to physicians and clinical staff, and can work credibly with medical leadership on quality, team performance, and clinic operations. You're who Operators learn from. You're who leadership trusts to keep the clinic running well, day in and day out. When something's drifting, you see it before anyone else does - and you act on it.
This is a hands-on building role. As Neko scales in the US, the Clinic Manager will help establish and improve workflows, team routines, and operating standards that allow the clinic to run reliably as we grow.
What You'll Deliver in the First 6-12 Months:- Lead and develop the clinic team and partner with medical leadership on physician performance and development, through 1:1s, observations, performance reviews, and the kind of day-to-day feedback that actually shifts how people work.
- Lead clinical hiring in partnership with Talent Acquisition, and own onboarding so new team members reach strong performance quickly.
- Translate clinical and operational changes from leadership into how the clinic actually runs - workflows, protocols, day-to-day practice.
- Oversee the operational side of the clinic - inventory, facilities, hospitality, scheduling, training, and tech issues - and partner with the Lead Operator and Workforce Scheduler to keep staffing covered and clinic flow smooth, even on hard days.
- Track and act on clinic metrics - rebooking, CSAT, NPS, utilization, throughput - and partner with medical leadership to keep raising the quality of care across the clinic.
- Own incident reporting, risk management, and member-concern resolution in partnership with Customer Care, and keep the clinic compliant with HIPAA, OSHA, and internal SOPs.
What We're Hiring For:- Owns the Operation - Single-site operational ownership is the heart of this role. You own staffing, scheduling, inventory, facilities, performance, and budget accountability - a clinic has a lot moving at once and you keep it all flowing. You read the data, fix what's drifting, and don't let the same thing break twice. Your people get better because of how you lead them: Operators take on more because you've shown them they can, and you give honest feedback even when it's hard.
- Owns the Member Experience - You hold direct accountability for the member experience, the metrics behind it, and the culture that produces it. Every metric ladders up to one question: are members getting the experience they came for? You watch NPS, CSAT, and retention not as KPIs but as proxies for that - and when something falls short, you don't wait for someone else to flag it.
- Clinical Credibility - You can read a clinical situation, ask the right questions, and partner with physicians and medical leadership as a peer. Physicians respect you because you've earned it, not because of the title - you understand the clinical work, not just the operations around it.
- Builds Through Ambiguity - You've operated where the playbook wasn't written yet. You've built a team or process from scratch; you've made prioritization or resourcing decisions with incomplete data; and you've operated without established SOPs for a sustained period.
Minimum Requirements:- 5+ years of clinic or practice management experience, including single-site operational ownership - staffing, scheduling, performance, and budget. Direct line-management of physicians or licensed clinicians is a plus
- Experience building, improving, or stabilizing operating systems during periods of change - e.g., building a team or process from scratch, making resourcing decisions with incomplete data, or operating without established SOPs, preferred.
- Active Basic Life Support (BLS) certification
Compensation & Benefits:- Medical, Dental, Vision, and Life Insurance
- Complimentary full Neko scan for you and eligible family members
About titles at NekoWe use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market-facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.
Hiring ProcessCandidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.
