DescriptionWe are currently looking for a Clinic Administrator with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.
What We Offer
At Pioneer, our employees are our most valuable asset. That's why we're proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance.
Compensation:New hires for this position typically start between $87 930.70 and $117 240.93 hourly/annually, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.Benefits:Eligible after 30 days of full-time employment (minimum of 30 hours/week):
- Medical
- Flexible spending
- Dental
- Vision
Additional coverage after 60 days:
Other benefits:
- Dependent Daycare Flexible Spending
- Tuition assistance (100% for bachelor's, 50% for graduate programs)
- Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
- Employee recognition programs
- Public transportation discount
- Employee assistance program (EAP)
Join Pioneer and be part of a team that values and invests in you.
What you'll do
The Clinic Administrator is responsible for day-to-day operational oversight of assigned behavioral health clinic or residential-based clinical programs. This role exercises independent judgment and discretion in matters of program operations, staffing, and personnel management, ensuring operational continuity, regulatory compliance, fiscal stewardship, and effective coordination across clinical, administrative, and support functions.
The Clinic Administrator partners closely with Program Leadership, Clinical Leadership, and centralized support teams to implement standardized processes, support workforce stability, and ensure high-quality service delivery aligned with organizational policies and regulatory requirements.
PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:
Program Operations and Oversight
- Provides operational oversight for assigned clinic(s) or residential-based clinical programs, ensuring
alignment with organizational standards, contracts, and regulatory requirements.
- Supports implementation and adherence to standardized workflows, policies, and procedures.
- Monitors operational performance metrics and support continuous improvement initiatives.
- Coordinates staffing coverage, scheduling needs, and space utilization to support program operations and to maintain adequate staffing levels.
- Ensures program readiness for audits, site reviews, and regulatory monitoring.
- Serves as a key operational liaison between program leadership, clinical leadership, and administrative support teams.
Leadership, Management, and Supervision
- Provides direct supervision and ongoing leadership to assigned administrative and support staff.
- Leads and participates in hiring activities, including interviewing, candidate selection, onboarding, training, scheduling, performance management, and retention of staff.
- Conducts regular check-ins, coaching, and performance evaluations in alignment with organizational practices.
- Exercises day-to-day decision-making authority related to employee performance, attendance, and conduct, consistent with organizational policy and HR guidance.
- Plans, assigns, and directs work to ensure effective program operations and appropriate staffing coverage.
- Promotes accountability, teamwork, professionalism, and respectful workplace behavior across assigned teams.
- Escalates employee relations matters appropriately in partnership with Human Resources.
Acts as second-in-command to the Director of Program, maintaining operational oversight and ensuring continuity of leadership across a 24/7 service model.
Financial and Resource Management
- Participates in budget development, monitoring, and variance review for assigned programs.
- Monitors expenses, purchasing activity, and payroll submissions to support fiscal accountability.
- Supports reconciliation of operational costs in partnership with Finance.
- Ensures appropriate use and tracking of program resources and supplies.
Quality Assurance and Compliance
- Supports compliance with applicable federal, state, and local regulations, including WAC, RCW, and contractual requirements.
- Ensures adherence to organizational policies, HIPAA requirements, and risk management practices.
- Participates in internal audits, corrective action planning, and quality improvement activities.
- Maintains documentation and records in accordance with regulatory and organizational standards.
Client Services Oversight
- Supports resolution of client or family concerns in collaboration with clinical leadership.
- Ensures appropriate review and follow-up of incidents, client grievances, and safety concerns.
- Promotes service delivery practices that are trauma-informed, person-centered, and recovery-oriented.
Communication and Collaboration
- Facilitates clear and consistent communication across multidisciplinary teams.
- Participates in leadership meetings, operational meetings, and cross-functional workgroups as assigned.
- Collaborates with internal departments and external partners to support program operations.
QUALIFICATIONS:
REQUIRED
- Bachelor's degree in healthcare administration, business administration, human services, or a related field, or equivalent combination of education and progressive work experience.
- Minimum of five years of progressively responsible experience in healthcare, behavioral health, or residential program operations.
PREFERRED/DESIRABLE
- Master's degree in healthcare administration, business administration, or related field.
- Experience supporting licensed behavioral health or residential treatment programs.
- Experience with budget monitoring, audits, or regulatory compliance.
