Job TitleClient Tech Support Engineering - Sr Professional I
About your role:As an Integrated Services Engineer, you will provide end-to-end technical support across Fiserv platforms, products, and services to help ensure reliable service delivery and strong client outcomes. You will work closely with clients and cross-functional partners across engineering, product, operations, implementation, and incident management to investigate issues, coordinate resolution, and improve service quality. Your work helps strengthen client confidence, service stability, and operational accuracy in a highly regulated environment.
What you'll do:- Investigate, diagnose, and resolve technical issues and service requests across assigned Fiserv products, platforms, and services
- Provide timely, accurate verbal and written communication to clients and internal stakeholders regarding issue status, risks, and resolution progress
- Log, track, and manage support cases using established case management tools while maintaining complete and current documentation
- Perform issue analysis, including transaction review, data validation, system behavior analysis, and root cause identification to support effective resolution
- Reproduce reported issues in test or non-production environments and document findings, observations, and next steps clearly
- Partner with engineering, product, operations, implementation, and incident management teams to coordinate resolution of complex issues and improve support outcomes
- Identify recurring issues, process gaps, and service improvement opportunities and contribute to knowledge documentation, post-incident review activities, and operational readiness initiatives
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:- 0-5 years of experience in technical support, client support, production support, systems operations, or a related role supporting enterprise applications, platforms, or services
- 0-5 years of experience analyzing technical issues, system behavior, transactions, logs, or data flows to identify root cause and drive resolution
- 0-5 years of experience using case management, ticketing, or incident tracking tools to document issues, manage workflow, and communicate resolution progress
- Experience with structured problem-solving, issue reproduction, and cross-functional coordination across multiple systems or teams
- Experience with SQL or similar query or logic-based analysis tools to review data and support troubleshooting
- Bachelor's Degree in information technology, computer science, engineering, or a related field, or equivalent combination of education, related experience and/or military experience
Experience that would be great to have:- Experience supporting financial services technology, payments platforms, or enterprise software as a service environments
- Familiarity with incident management, root cause analysis, and post-incident review processes
- Experience supporting clients in regulated or mission-critical operating environments
- Exposure to integrated platform support across multiple products, services, or operational teams
How you'll work:- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Work Schedule & Support Model- Core support hours: 8:00 AM - 5:00 PM ET
- Late shift rotation: 11:00 AM - 8:00 PM ET (as scheduled)
- After-hours and on-call support may be required
Travel: This role requires occasional travel (up to 10%).
Sponsorship:You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
