As a Client Success Manager, you'll be responsible for the care of a named portfolio of accounts, with a focus on driving adoption of our tools, increasing client satisfaction, mitigating risk, and identifying opportunities for expansion. You'll partner with clients on key recommendations for optimizing their use of our tools and services to achieve their business goals, like increasing brand awareness and driving revenue.
What You'll Do:- Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, including our social commerce, social media management, and syndication tools to support, social and on-site experiences, content generation, etc.
- Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, Gong)
- Discover and influence client's internal success metrics, ensuring they know how to achieve and measure those results, especially as it relates to sourcing, amplifying, and displaying social and video content
- Help key stakeholders understand the value they are receiving from Bazaarvoice
- Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
- Promote new feature adoption to enhance client satisfaction and program performance
- Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions
- Observe and track trends across portfolio to develop best practices
- Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (Instagram, TikTok, YouTube, etc.)
What You'll Bring:- Positive, self-starter attitude with a knack for creative problem solving
- Customer-centric: you keep the best interest of clients in everything you do
- Social media obsessed
- Fluent in English. Strong communication skills (oral and written)
- Skillful in time management, organization, and prioritization
- Sufficient in meeting deadlines and expectations with minimal supervision
- Fire in the belly - we hire people who bring passion to their work and their team
- Bachelor's Degree and 1-2 years of experience in account management, client success, sales, marketing and/or social media preferred
$85,000 - $90,000 a year
At Bazaarvoice, we carefully consider multiple factors when determining compensation. Since we believe the transparency and integrity builds trust, we want to share that we expect the base salary for this position to be in the range listed above and is based on Bazaarvoice's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level. While this is a good faith estimate of the expected base pay range, Bazaarvoice reserves the right to pay outside this range if these assumptions and understandings are modified as we progress through the interview process. Your recruiter can share more about the salary range and total compensation package during the hiring process. If this compensation is somewhere close to your desired range, we encourage you to apply!
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