Qualifications

• Healthcare Claims experience is highly beneficial
• Bachelor's degree or equivalent experience
• 4+ years experience in the healthcare IT industry
• Provider-based background recommended
• Proficient in Salesforce
• Conceptual understanding and some use of GenAI, CoPilot, or GPT functionality
• Understanding of the Healthcare Revenue Cycle
• Team player, able to collaborate across groups and learn from others
• Flexible in working with changing needs of organizations
• High degree of polish appropriate for client meetings
• Travel up to 30% required

Responsibilities

• Manage day-to-day client relationships and support issue resolution
• Lead Client Business Reviews, highlighting ROI and documenting action items
• Conduct periodic Workflow Assessments, including planning sessions and user shadowing
• Guide clients through the transition from implementation to ongoing management
• Partner with Support, Product, and Development to resolve service tickets
• Promote the use of the Customer Community for support and training
• Collaborate with Customer Success to address product issues
• Support contract renewals and contribute to revenue retention strategies
• Identify cross-sell and upsell opportunities with the Sales Director
• Monitor product usage to ensure alignment with client goals
• Provide best-practice recommendations for client outcomes
• Gather NPS survey participation and use feedback for improvements
• Maintain client documentation in Salesforce

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment with remote options
• Flexible time off including vacation, sick leave, and 12 paid holidays
• Volunteer time off