FIS

Client Success Manager Senior

FIS • $80K — $110K *
Jay, FL 32565In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Client Success or related fields.
  • Bachelor's degree or equivalent experience; fintech experience preferred.
  • Strong communication skills for conveying business value.
  • Analytical skills with proficiency in data analysis tools like Tableau.
  • Ability to manage multiple client interactions in a fast-paced environment.
  • Collaborative mindset with cross-functional team experience.

Responsibilities

  • Serve as a subject matter expert for assigned solutions and guide clients on adoption and optimization.
  • Manage a portfolio of clients with prioritized engagement based on their needs.
  • Engage proactively with clients at key lifecycle moments through needs-based interactions.
  • Analyze product usage and client health to identify risks and improve adoption.
  • Collaborate with Sales, Product, Support, and Professional Services to ensure client success.
  • Capture client feedback to enhance products and client experiences.
  • Identify expansion signals for Sales partners and support renewal efforts.

Benefits

  • A voice in the future of fintech.
  • Continuous learning and development opportunities.
  • Collaborative and inclusive work environment.
  • Opportunities to give back to the community.
Full Job Description
Job Description

About the Role:

The OnDemand Client Success Manager (CSM) plays a critical role in helping clients realize value from FIS solutions through a scaled, ondemand engagement model. Rather than supporting a single named account portfolio, this role provides flexible, prioritized, and outcome focused support to a broader client base aligned to a specific solution area.

The OnDemand CSM acts as a trusted advisor during key moments in the client lifecycle-driving adoption, addressing challenges, mitigating risk, and supporting renewals-while delivering a consistent, high-quality client experience at scale.

About the Team:

The OnDemand Client Success team is part of FIS's broader Client Success organization and supports clients through a scaled coverage model designed to deliver efficient, responsive, and measurable value. The team partners closely with Sales, Product, Support, and Professional Services to ensure clients receive the right level of expertise at the right time.

What You Will Be Doing:
  • Serve as a subject matter expert for assigned solutions, providing guidance to clients focused on adoption, optimization, and value realization.
  • Manage a scaled portfolio of clients, prioritizing engagement based on client needs, health indicators, and business impact.
  • Proactively engage clients at key lifecycle moments through timebound, needs based interactions.
  • Analyze product usage and client health data to identify risks, improve adoption, and support retention.
  • Collaborate cross functionally with Sales, Product, Support, and Professional Services to resolve issues and deliver successful outcomes.
  • Capture and communicate client feedback and insights to internal teams to help improve products and client experiences.
  • Identify and surface expansion signals and value insights to Sales partners as appropriate.
  • Contribute to renewal efforts by articulating the value clients have realized from FIS solutions.


What You Will Need:
  • 5-7 years of experience in Client Success, Account Management, Client Service/Support, or similar client facing roles.
  • Bachelor's degree or equivalent relevant experience; experience in financial services or fintech preferred.
  • Strong ability to communicate business value clearly and effectively to a variety of client stakeholders.
  • Analytical mindset with experience using data and reporting tools (e.g., Tableau or similar) to generate insights.
  • Excellent communication and presentation skills.
  • Proven ability to manage multiple client interactions simultaneously and thrive in a fast paced, ondemand environment.
  • Strong collaboration skills and comfort working across sales, technical, and operational teams.


What We Offer You:

A career at FIS is more than just a job-it's an opportunity to shape the future of fintech. At FIS, you'll enjoy:
  • A voice in the future of fintech
  • Continuous learning and development opportunities
  • A collaborative and inclusive work environment
  • Opportunities to give back to the community
  • Competitive salary and comprehensive benefits


About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Finance & Insurance
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ
FIS
* Ladders Estimates

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