What we're looking for:We're seeking a strategic
Client Success Manager to serve as the primary day-to-day contact for a portfolio of client accounts, overseeing all deliverables and ensuring seamless execution of wellbeing initiatives that support each client's health management goals.
The Client Success Manager will develop and execute account plans to meet client goals and ensure satisfaction and retention. These may include, but are not limited to, driving engagement in prevention activities which are ultimately aimed to reduce healthcare costs, improve employee morale, and improve retention and overall wellbeing. Ideal candidates are passionate about wellbeing, client engagement, data analysis and preventive health. We need individuals who are solution-focused and adept at overcoming obstacles in a fast-paced, agile, dynamic environment.
In this role, you will:- Lead the transparent and successful implementation of EHE program
- Work with stakeholders (internal and external) to further develop the EHE program to meet overall needs of the client
- Establish reporting requirements and report delivery
- Manage the day-to-day operations of assigned accounts and coordinate with internal departments to ensure that client needs are met
- Be accountable for satisfaction and retention of clients
- Work strategically with clients in the planning, development, implementation and management of wellbeing initiatives based on analytic insights
- Identify opportunities to embed wellbeing into the environment and culture in new ways and recommend engagement tactics to increase program participation
What the role requires:- Bachelor's degree in business, healthcare administration or a related field
- Proven experience as an Account Manager or in a similar role
- Strong communication and interpersonal skills with the ability to develop and maintain positive relationships with clients and internal stakeholders
- Ability to understand and articulate complex concepts and solutions to maximize the client and patient experience
- Strong analytical and problem-solving skills
- Excellent time management and organizational skills to manage multiple priorities
- Consultative disposition and constructive curiosity into all facets of a client's business
- Overall passion for health and wellbeing with a genuine commitment to represent a product that improves the lives of its users
- Skilled at fostering strong client relationships and prioritizing key accounts
- Strong computer and software application skills including PowerPoint and Excel
- Ability to travel up to 20%
What we offer: - Competitive salary
- Medical, dental, vision, life, and disability insurance
- Employer-matched 401(k) plan
- Professional development reimbursement
- Employee access to our preventive exam and services
- Gym reimbursement/Fitness bonus
The salary range for this role is $80,000 - $110,000 and is determined by a number of factors including the candidate's experience, qualifications and skills.
