About the roleThis role is designed for a senior supply chain professional with deep Life Sciences industry expertise and a passion for building long-term client relationships, identifying opportunities for growth, and helping organizations solve complex supply chain challenges.
As a Client Success Lead, you will serve as a trusted advisor to client stakeholders while partnering closely with Miebach's consulting, engineering, and digital teams. You will help clients navigate challenges related to distribution networks, manufacturing operations, cold chain logistics, automation, inventory performance, regulatory compliance, and supply chain transformation.
This position blends relationship leadership, strategic account development, industry expertise, and consulting collaboration. Success in this role is driven by creating meaningful client value, expanding trusted partnerships, and helping clients achieve measurable business outcomes.
Key ResponsibilitiesClient Relationship Management and Account Growth- Manage and grow strategic relationships with leading Life Sciences organizations across North America
- Serve as the primary point of contact for client stakeholders, including supply chain, operations, manufacturing, quality, engineering, logistics, and executive leadership teams
- Build trusted, long-term relationships and position Miebach as a strategic partner for supply chain transformation
- Develop a deep understanding of client priorities and business objectives to proactively identify opportunities for value creation
- Increase share of wallet within existing accounts by connecting clients with Miebach's consulting, engineering, automation, and digital capabilities
- Cultivate relationships with prospective clients through industry engagement, networking, and thought leadership activities
Business Development and Strategic Growth- Develop and execute account growth strategies aligned with client priorities and Miebach's service offerings
- Support proposal development, RFP responses, client presentations, and commercial discussions
- Partner with business development and consulting teams to convert opportunities into successful engagements
- Leverage industry knowledge and client insight to identify emerging needs and market opportunities
- Contribute to annual account planning and growth initiatives across the Life Sciences sector
Consulting Collaboration and Delivery Support- Work closely with consulting and project delivery teams to ensure alignment between client expectations and project outcomes
- Provide industry perspective and business context to support solution development and engagement delivery
- Act as a bridge between client stakeholders and Miebach teams to facilitate communication, alignment, and successful execution
- Support clients in addressing complex challenges related to supply chain strategy, manufacturing operations, distribution networks, cold chain logistics, automation, regulatory requirements, and digital transformation initiatives
Thought Leadership and Industry Engagement- Maintain deep expertise in Life Sciences supply chains and industry best practices
- Stay current on trends including supply chain resilience, cold chain management, serialization and traceability, automation, regulatory compliance, sustainability, network optimization, and digital transformation
- Represent Miebach at industry conferences, customer events, and professional organizations
- Contribute to thought leadership through presentations, industry discussions, and client-facing insights
- Help strengthen Miebach's market position within the Life Sciences sector
Qualifications- 7-15 years of professional experience in supply chain, operations, consulting, manufacturing, logistics, or related professional services
- Deep supply chain expertise within the Life Sciences industry
- Understanding of the strategic and operational challenges facing Life Sciences organizations, including manufacturing operations, distribution networks, cold chain logistics, automation, inventory management, regulatory compliance, and supply chain transformation
- Proven experience managing senior client relationships, strategic accounts, or consulting engagements
- Demonstrated ability to identify client needs and develop solutions that create measurable business value
- Strong problem-solving capabilities and a passion for addressing complex operational challenges
- Excellent interpersonal, communication, and executive stakeholder management skills
- Ability and willingness to travel 40-60% during peak periods
- Entrepreneurial mindset with a strong interest in business development and account growth
Preferred- Experience in supply chain consulting, engineering consulting, or professional services
- Demonstrated success growing strategic client accounts and expanding service offerings
- Experience supporting or leading RFP responses, proposal development, and client presentations
- Existing network and relationships within the Life Sciences industry
- Experience supporting large-scale supply chain transformation, automation, manufacturing, distribution, or logistics initiatives in regulated environments
