Client Success ExecutiveThe
Client Success Executive manages assigned clients of the organization to ensure contractual compliance and overall satisfaction regarding business performance and other deliverables.
Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday
Salary: $100,000.00, negotiable dependent on experience. Eligible for Quarterly Bonus Plan.
Location: Remote. Must be able to travel 40% of the time.
Open Positions: 2
Additional Compensation and Benefits:At Harris & Harris, we truly care about each employee's health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:
- Medical, Dental, and Vision insurances from premium providers
- 401K with matching
- Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
- Tuition Reimbursement
- Paid Time Off, Wellness, and Sick Days
- Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.
DAY TO DAY- Manages mid - high level assigned clients of the organization to ensure contractual compliance and overall satisfaction
- Customizes the conversation by articulating clear thoughts to clients and internal team members to ensure understanding
- Demonstrates the ability to listen to clients to ensure that their needs are met and their expectations are exceeded
- Provides timely and accurate communication to the client regarding business performance and other deliverables as defined by the client
- Demonstrates professionalism with clients to ensure that the Harris & Harris reputation for high level client service is upheld
- Trouble shoots issues and research problems as they arise
- Ensures high priority work is completed within the assigned time frames
- Increases communication and visibility with current clients in organization
- Joins forces with others in the organization to build effective internal working relationships to ultimately service the client at a higher level
- Collaborates with Operations to enhance revenue with current clients
- Promotes process improvements with clients and operations
- Creates a solid and consistent stream of communication between Operations and current clients
WHAT YOU MUST POSSESS- 4 - 7 years of experience collaborating with external clients
- 4 - 7 years of experience in meeting face to face with external clients
- Bachelor's Degree or higher level of education or equivalent experience
- Excellent presentation skills
- Excellent organization skills
- Excellent communication skills (written and verbal)
- Excellent analytical skills
- Proficient working knowledge of Microsoft Office
- Experience in financial services or collections preferred
- Established home office and experience working from home preferred
- Ability to travel 40% of the year
