Qualifications

• Bachelor's degree in Business Administration, Finance, Management, or a related field preferred.
• Experience in client success, account management, or customer service.
• Strong business acumen, including budget management and business planning.
• Ability to analyze data and performance metrics to drive client outcomes.
• Excellent communication, organization, negotiation, and relationship-building skills.
• Willingness to travel as needed for client meetings.
• Experience with CRM platforms or customer data applications preferred.

Responsibilities

• Serve as the primary point of contact for a designated client portfolio, managing communications, escalations, and the full client life cycle.
• Lead the creation of strategic roadmaps, consult on program design, and identify upsell opportunities to achieve retention and revenue growth targets.
• Negotiate contract renewals, manage escalators, and oversee the execution of contracts and pricing models.
• Partner with Operations, Clinical, and Implementation teams to manage service delivery, resolve issues efficiently, and relay client goals and KPIs back to the organization.
• Advise clients on wellness goals, support their program design, and present data-driven performance and Return on Investment (ROI) analysis.
• Work with the Implementation team on new client start-ups and product rollouts, developing and maintaining comprehensive account plans.
• Mentor and coach junior team members, fostering a culture of belonging and growth.

Benefits

• Opportunity to shape client relationships that influence business outcomes.
• High visibility role within a dynamic and collaborative environment.
• Mentorship opportunities to guide junior staff and promote growth.
• Engagement with cross-functional teams enhances professional collaboration.
• Travel opportunities that allow for direct client interaction.