Position Title: CLIENT SUCCESS DIRECTOR- A&M REGIONAL CAMPUSES - TEXASJob SummaryAs a
Client Success Director, you will drive SSC's growth and retention by managing contractual performance, governance and client relationships at a multi-site account. Working closely with operational leadership and support teams, you will ensure seamless program execution, contractual compliance and client satisfaction. The ideal candidate has experience leading complex governance programs, excellent communication skills, and the ability to foster meaningful relationships across multi-level stakeholder groups, both internal and client.
Key Responsibilities: - Manage Account contractual governance program and communication including coordination of required KPI reporting, operational reporting and performance meetings
- Develop and manage comprehensive client stakeholder engagement strategy for Account, inclusive of multi-level communication and feedback mechanisms
- Conduct regular pulse check interviews across key client and end-user stakeholder groups, functioning as client advocate and point of escalation in partnership with operational leadership
- Develop, document and facilitate annual account continuous improvement and stakeholder management plans in partnership with account leadership
- Lead account continuous improvement and change management initiatives aimed at streamlining and evolving field operations in alignment with client priorities
- Develop and lead KPI and governance training programs for operations teams to facilitate a culture of data-driven performance management and continuous improvement
Preferred Qualifications:- Bachelor's degree preferred or equivalent experience with 5+ years in program/project management; Facilities Management experience is a plus.
- Consistent record developing client strategies, implementing cross-functional processes and change management initiatives, and solving problems in evolving environments.
- Collaboration skills to engage stakeholders and drive complex change and continuous improvement initiatives.
- Expertise in crafting comprehensive project plans, process maps, standard operating procedures, client contractual reporting documents and presentations with attention to detail.
- Self-motivated with strong prioritization, decision-making, and time management skills.
- Travel required up to 75%
Apply to SSC today!SSC is a member of Compass Group USA.
Click here to Learn More about the Compass StoryAssociates at SSC are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Applications are accepted on an ongoing basis
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_SSC.pdf
Applications are accepted on an ongoing basis.
