Req ID: 369209
We are currently seeking a Client Solutions Manager - Remote to join our team in United States (US).
Client Solutions Manager
(Also referred to as a Client Success Manager in similar organizations)
About the Role
As a Client Solutions Manager, you will own both account growth and delivery excellence across a portfolio of mid-market clients. This role is ideal for someone who enjoys building relationships, uncovering new opportunities, and ensuring high-quality delivery across application services.
You'll work across sales, solutioning, and delivery teams to help clients modernize, enhance, and evolve their applications - while driving meaningful growth within a mature portfolio.
What You'll Do
Grow Client Accounts
• Identify and pursue new opportunities within existing mid-market accounts.
• Build pipeline through prospecting, partner channels, and internal leads.
• Understand client goals and position the right NTT DATA solutions to support them.
Lead Client Success & Delivery
• Serve as a trusted advisor, guiding clients from discovery through proposal and delivery kickoff.
• Translate sold work into clear delivery plans (scope, timeline, resources, risks).
• Oversee delivery execution across projects and managed services, ensuring a smooth client experience.
• Monitor performance, SLAs/KPIs, and drive continuous improvement.
• Resolve issues quickly to maintain strong client satisfaction.
Drive Operational & Financial Health
• Manage delivery financials, including budget alignment, burn, and margin awareness.
• Maintain accurate forecasting and opportunity tracking in CRM.
• Coordinate internal teams and third-party partners to ensure successful outcomes.
What You Bring
• 8+ years of experience in applications delivery, account management, or sales/growth roles.
• Proven ability to grow accounts, open new opportunities, and drive land-and-expand motions.
• Experience managing multiple small accounts with strong prioritization and communication skills.
• Solid understanding of application services, modernization, enhancements, and managed services.
• Ability to shape solutions and articulate clear value propositions to technical and non-technical audiences.
• Strong business and financial acumen, including forecasting and margin awareness.
• Excellent relationship-building skills with senior stakeholders.
• Strong leadership, problem-solving, and communication abilities across cross-functional teams.
Why This Role Matters
This is a high-impact role for someone who enjoys both client growth and delivery leadership. You'll help shape the future of a mid-market portfolio, strengthen client relationships, and drive meaningful business outcomes - all while working with a supportive, collaborative team.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use [redacted].com and [redacted].nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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