Client Solutions Manager

Big Bang ERP, Inc.

$70K — $95K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • University degree in Business Administration, Information Technology, Commerce, or a related field.
  • At least 12 months of B2B sales experience in technology/business solutions.
  • Experience with ERP, CRM, and cloud platforms like Salesforce and NetSuite.
  • Proven track record managing the full sales cycle from prospecting to closing.
  • Ability to collaborate with technical teams and partners for solution design.

Responsibilities

  • Develop and manage full sales cycles for technology and cloud solution services.
  • Analyze clients' needs and propose tailored technology solutions.
  • Prepare and coordinate commercial proposals and project cost estimates.
  • Manage an active sales pipeline using CRM tools to follow up on opportunities.
  • Maintain and develop relationships with clients and executive-level decision-makers.
  • Collaborate with internal teams for project success and customer satisfaction.

Benefits

  • International travel opportunities to North America, Latin America, Europe, and the Middle East.
  • Dynamic work environment with a strong focus on growth and results.
  • Collaboration with cross-functional teams for professional development.
  • Opportunity to engage directly with C-suite executives.
  • Autonomy and initiative encouraged in daily responsibilities.
Full Job Description
Responsibilities:
  • Develop and manage full sales cycles (prospecting, qualification, solution presentation, negotiation, and closing) for technology and cloud solution implementation services. (25%)
  • Analyze clients' business needs and propose tailored technology solutions (ERP, CRM, integrations, cloud platforms) in collaboration with technical teams and partners. (20%)
  • Prepare, draft, and coordinate commercial proposals, Statements of Work (SOW), and project cost estimates, ensuring accuracy, competitiveness, and feasibility. (15%)
  • Manage and grow an active sales pipeline using CRM tools; follow up on opportunities, achieve sales targets, and maximize upselling opportunities. (15%)
  • Maintain and develop business relationships with clients, partners, and executive-level decision-makers; participate in strategic meetings, presentations, and professional events. (15%)
  • Work closely with internal teams (sales, operations, professional services, marketing) to ensure smooth project handover, offer alignment, customer satisfaction, and project success. (10%)

Required Education:
  • University degree in Business Administration, Information Technology, Commerce, or a related field.

Required Professional Experience:
  • Minimum of 12 months of experience in complex B2B sales, including prospecting, negotiation, and closing, ideally within a technology or business solutions environment.
  • Minimum of 12 months of experience with ERP, CRM, API, and cloud platforms such as NetSuite, Salesforce, Sage Intacct, Microsoft Dynamics, Odoo, Certinia, Boomi, Celigo, or equivalent solutions.
  • Proven experience managing full sales cycles, including needs qualification, proposal preparation, contract negotiation, and deal closure.
  • Experience coordinating with technical teams, professional services, and partners to design solutions aligned with client requirements.

Technical Skills:
  • Strong understanding of cloud application architecture and ERP/CRM ecosystems.
  • Ability to draft commercial proposals, Statements of Work (SOW), and project estimates.
  • Proficiency with CRM tools (Salesforce, HubSpot, or equivalent).
  • Ability to analyze sales data, track key performance indicators (KPIs), and produce reports.
  • Knowledge of SQL (asset).

Key Competencies:
  • Excellent consultative selling, negotiation, and closing skills.
  • Ability to effectively engage with C-suite executives (CFO, CIO, Head of Sales, etc.).
  • Strong communication, presentation, and persuasion skills.
  • Strong organizational skills with the ability to manage priorities and perform under pressure in a dynamic environment.
  • Cross-functional leadership and ability to collaborate with multidisciplinary teams (sales, operations, marketing, professional services).

Languages:
  • Fluency in French and English (spoken and written). Knowledge of additional languages is an asset.

Other Requirements:
  • Willingness to travel internationally (North America, Latin America, Europe, Middle East).
  • Strong autonomy, initiative, results-driven mindset, and customer-centric approach.
  • Ability to thrive in a fast-paced, high-growth environment.

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