EPIQ Systems

Client Services Project Manager

EPIQ Systems$90K — $115K *
Legal & Accounting
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of project management experience; at least 2 years in legal administration or paralegal roles preferred
  • Bachelor's degree in Legal Studies, Business Administration, or related field (or equivalent experience)
  • Proven ability to manage multiple complex projects and client relationships simultaneously
  • Proficiency in Microsoft Office and project management platforms
  • Experience in mentoring or managing team members
  • Familiarity with data workflows and document review processes

Responsibilities

  • Manage projects from initiation to delivery aligning with client objectives
  • Serve as a liaison for client engagements, managing expectations and issues
  • Provide mentorship and foster collaboration among team members
  • Support root cause analysis and continuous improvement initiatives
  • Manage project financials including forecasting, budgets, and reporting using approved platforms
  • Adapt to internal and external systems, utilizing project management technologies effectively

Benefits

  • Comprehensive benefits package including health insurance
  • Flexible working arrangements with remote options
  • Opportunities for professional development and training
  • Performance-based bonuses
  • Support for work-life balance through company policies
Full Job Description
Job Description:

Job Responsibilities:

Project Leadership:
  • Manages projects from initiation through delivery by aligning with client objectives, internal standards, and resource plans, while translating client or court requirements into actionable solutions.


Client Engagement:
  • Serves as a trusted liaison for client engagements, managing expectations, resolving issues, and supporting long-term success.
  • Participate in consultative discussions and coordinate cross-functional support to ensure project alignment and integrated service delivery.


Team Management:
  • Provides mentorship and foster collaboration by coaching team members, modeling leadership, and coordinating cross-functional efforts to ensure strong performance and seamless project delivery.


Process Improvement:
  • Supports root cause analysis and continuous improvement by identifying and resolving recurring issues, incidents, and escalated events that impact operations, service quality, or client obligations.
  • Contributes to refining standard operating procedures and best practices across all process improvement areas.


Financial Oversight:
  • Manages project forecasting, budgets, billing, and reporting using Epiq-approved platforms, while ensuring fiscal responsibility and supporting business reviews through client health reports and status updates.
  • Demonstrates adaptability to internal and external systems, leveraging project management technologies to streamline workflows and support project goals


Job Requirements:

Required Qualifications:
  • 5+ years project management experience total;
    • For External Candidates - At least 2+ years of legal admin, paralegal, settlement experience preferred
  • Bachelor's degree in Legal Studies, Business Administration, or a related field (or equivalent experience.)
  • Demonstrated success managing multiple complex projects and client relationships concurrently.
  • Proficiency in Microsoft Office and project management platforms.
  • Experience mentoring or managing team members.
  • Familiarity with data workflows and document review processes.


Key Skills:
  • Project Leadership
  • Client Relationship Management
  • Cross-Functional Collaboration
  • Consultation
  • Financial Acumen


#LI-RC1

#LI-Remote

The Compensation range for this role is $90,000 - $115,000 USD annually and may be eligible for an annual bonus.

Your specific salary will be determined based on several factors:

  • Location-based market rate for the role
  • Your abilities in relation to the job specification
  • Performance during screening and interview
  • Pay parity with the wider team in the considered location


Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
  • Build trust-based partnerships
  • Nurture long-term relationships
  • Remove collaboration barriers
  • Celebrate cross-team success


Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
  • Use storytelling to build buy-in
  • Align communication with organizational goals
  • Guild alignment through strong engagement


Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.
  • Use data to identify improvement opportunities
  • Make informed decisions
  • Align team goals with boarder strategy
  • Empower teams to manage their own goals
  • Translate vision into clear priorities
  • Prepare for disruptions with strong change management


Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
  • Improve workflows for team efficiency
  • Use clear documentation and expectations
  • Resolve issues quickly using data and feedback

About EPIQ Systems

Epiq Systems is a global provider of technology-enabled solutions for the legal industry. The company offers a wide range of services, including eDiscovery, document review, bankruptcy, and class action administration. Epiq Systems serves law firms, corporations, and government agencies around the world. The company was founded in 1988 and is headquartered in Kansas City, Kansas.
Learn more about EPIQ Systems
Size
1,500 employees
Industry
Founded
1988
NASDAQ

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