Kastle Systems

Client Services Manager

Kastle Systems • $70K — $95K *
Houston, TX 77084In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred or 5 years client-facing experience in partnership management.
  • Minimum 2 years of supervisory experience.
  • Strong verbal and written communication skills.
  • Outstanding organizational abilities.
  • Proven commitment to exceptional customer service with a proactive attitude.

Responsibilities

  • Directly manage and mentor account managers and client service teams.
  • Timely respond to customer inquiries to enhance satisfaction.
  • Deliver continuous feedback, training, and performance evaluations.
  • Contribute to hiring, onboarding, training, and offboarding processes.

Benefits

  • Opportunity for professional development and training.
  • Supportive work environment emphasizing mentorship.
  • Access to tools and resources for enhancing client relationships.
Full Job Description
Overview

This role will provide management level support over multiple externally facing customer support roles. The Manager is responsible for ensuring thorough and professional customer service delivery via account teams that consistently exceeds the customers' expectations. The Manager, Client Services is the customer's advocate within Kastle and is responsible for ensuring that all aspects of our service are completed. This includes the coaching, mentoring and management of assigned Account Managers and their respective assigned teams.

Responsibilities

  • Directly manage, coach, and mentor assigned account managers and oversee the daily supervision of client service representatives.
  • Respond to customer requests in a timely manner in order to drive customer satisfaction
  • Provide ongoing feedback, training, and evaluation
  • Offer input on hiring, onboarding, training, and offboarding as requested

Qualifications

  • Bachelor's degree preferred or five years of client-facing experience focused on building and maintaining productive client partnerships.
  • Minimum of two years supervisory experience.
  • Excellent communication skills, both in writing and verbally.
  • Excellent organizational skills.
  • Desire to provide excellent customer service and demonstrate initiative.

About Kastle Systems

Kastle Systems is a security services company that provides access control and video surveillance solutions to commercial and residential properties. The company's products and services include keyless entry systems, visitor management systems, and remote video monitoring. Kastle Systems was founded in 1972 and is headquartered in Falls Church, Virginia. The company has a team of experienced professionals who are dedicated to providing high-quality security solutions to their clients. Kastle Systems has been recognized for its innovative products and services, and has won numerous awards for its work.
Learn more about Kastle Systems
Size
500 employees
Industry
Aerospace & Defense
* Ladders Estimates

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