Client Services Manager (Agency Relationships)

Tatari

$80K — $110K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Marketing, Economics, Statistics, or Business Administration preferred
  • 2+ years in post-sales account management or client success
  • Strong understanding of linear and streaming TV landscape
  • Exceptional data storytelling and presentation skills
  • Detail-oriented and well-organized
  • Ability to communicate effectively between engineering and marketing teams
  • Enthusiastic about utilizing AI for efficiency
  • Bonus: experience in digital marketing, programmatic buying, advanced Excel, and data visualization.

Responsibilities

  • Serve as the primary contact and strategic advisor to clients and agencies
  • Collaborate weekly with Media Buying to enhance TV campaigns and address performance issues
  • Become proficient in Tatari's platform and coordinate with internal experts to solve client challenges
  • Transform campaign performance data into concrete optimization recommendations
  • Present weekly performance insights and strategic narratives to foster client growth
  • Develop and nurture relationships with key agency stakeholders
  • Willingness to travel up to 10% for client meetings

Benefits

  • Equity compensation
  • Health insurance for you and your dependents
  • 401K, FSA, and commuter benefits
  • $150 monthly spending account
  • $1,000 annual continued education benefit
  • $500 reimbursement for work from home expenses
  • Unlimited PTO and sick days
  • Monthly Company Wellness Day Off
  • Free snacks, drinks, and catered lunches at the office
  • Company team building events
  • Hybrid work model requiring 2 days in the office per week
Full Job Description
As a Client Services Manager, you'll be the trusted advisor to a portfolio of agencies and their clients. You'll drive account growth through data-driven insights, cross-functional collaboration with internal teams, and strategic counsel on TV buying and optimization. This is a fast paced environment and requires a way of working that is agile and flexible. Responsibilities: • Serve as primary contact and strategic advisor to agency + client partners • Partner weekly with Media Buying to scale TV campaigns and troubleshoot performance issues • Master Tatari's platform and leverage internal experts (Engineering, Data Science, etc.) to prioritize and solve client problems • Synthesize campaign performance data into clear, actionable optimization recommendations • Present weekly performance reviews and strategic narratives that drive client expansion • Build and maintain relationships with key agency stakeholders (up to 10% travel) Qualifications: • Bachelor's degree (Marketing, Economics, Statistics, or Business Administration preferred) • 2+ years in post-sales account management or client success • Strong grasp of linear and streaming TV landscape • Exceptional data storytelling and presentation skills-ability to translate technical concepts for non-technical audiences • Detail-oriented, well-organized, and meeting-prepared • Comfort bridging conversations across engineering and marketing teams • AI forward - you embrace AI for process and productivity • Bonus: understanding of digital marketing (i.e. SEM, FB), experience with programmatic buying, advanced Excel and data visualization skills. Benefits: • Competitive salary ($80,000 - $110,000/annually) • Equity compensation • Health insurance coverage for you and your dependents • 401K, FSA, and commuter benefits • $150 monthly spending account • $1,000 annual continued education benefit • $500 WFH reimbursement • Unlimited PTO and sick days • Monthly Company Wellness Day Off • Snacks, drinks, and catered lunches at the office • Team building events • Hybrid RTO of 2 days per week. THIS IS AN IN-OFFICE POSITION #LI-HYBRID

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