7+ years in consulting, client services, or account management in tech/software
Strong delivery management and operational oversight background
Ability to influence executive stakeholders and align teams
Experience in pre-sales activities like proposal development
Skilled in account planning and revenue growth strategies
Ability to bridge technical teams and business stakeholders
Familiarity with agile methodologies and project management tools (e.g., Azure DevOps, Jira, Notion)
Responsibilities
Lead client relationships as the main contact for assigned accounts
Drive delivery excellence by partnering with Delivery Managers and Technical Leads
Grow client accounts by creating and executing account plans
Promote strategic value by connecting delivery success to client business outcomes
Represent UDig's brand as a strategic advisor and storyteller
Champion client satisfaction by tracking and measuring engagement outcomes
Collaborate with sales, marketing, and delivery leadership to drive growth
Benefits
Health, dental, and vision insurance
401(k) retirement plan with company matching
Flexible work arrangements
Professional development opportunities
Generous paid time off and holidays
Full Job Description
What You'll Do:
Lead client relationships. Serve as a primary point of contact for assigned accounts-building trust, offering insight, and ensuring client needs are met with confidence and care.
Drive delivery excellence. Partner with Delivery Managers and Technical Leads to keep projects on track, proactively remove blockers, and promote a culture of quality and accountability.
Grow client accounts. Build and execute account plans to expand our footprint, identify new opportunities, and connect UDig's capabilities to client goals.
Promote strategic value. Help clients connect delivery success to broader business outcomes-strengthening our partnerships through insights, best practices, and recommendations.
Represent UDig's brand. Act as a strategic advisor, storyteller, and relationship builder-bringing energy, clarity, and a long-term mindset to every conversation.
Champion client satisfaction. Track and measure satisfaction across engagements, helping us continuously raise the bar on delivery impact and client experience.
Collaborate across teams. Work closely with sales, marketing, and delivery leadership to align efforts and drive firm-wide growth in Nashville.
What You'll Bring:
7+ years of experience in consulting, client services, or account management roles within a technology, software development, or professional services environment.
A strong background in delivery management, operational oversight, and client relationship growth.
Proven ability to navigate complex client environments, influence executive stakeholders, and drive alignment across teams.
Experience supporting pre-sales efforts, including opportunity identification, proposal development, and client pitch support.
Expertise in account planning, financial forecasting, and revenue growth strategies.
Confidence bridging the gap between technical delivery teams and business stakeholders-communicating clearly and acting as a trusted advisor.
Familiarity with agile delivery environments and project management tools (e.g., Azure DevOps, Jira, Notion).
