Client Services Director - Global Accounts

World Wide Technology Holding, LLC • $175K — $225K *
Seattle, WA 98115In-Person
Finance & Insurance
11 - 15 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • 15-20 years of solution and delivery experience in complex technical organizations, preferably in Financial Services.
  • Bachelor's degree in Business Administration, Computer Science, Mathematics, Management Information Systems, or Technology Management.
  • Proven leadership skills with the ability to influence and drive results in cross-functional teams.
  • Focus on measurable outcomes with a track record of customer success.
  • Strategic thinker capable of aligning technology solutions with business goals.

Responsibilities

  • Build trust with customers and act as their trusted technical advisor.
  • Engage with Sales to enhance win rates and identify strategic opportunities.
  • Develop transformational solutions to expand the company's footprint.
  • Manage the solutions portfolio and ensure successful delivery to meet financial targets.
  • Drive continuous improvement across projects and processes for greater efficiency.

Benefits

  • Health, Dental, and Vision Care, including wellness programs and onsite health centers.
  • Competitive compensation with profit sharing and 401k with company matching.
  • Generous paid time off policies and various leave options.
  • Employee assistance and well-being programs, along with additional perks like pet insurance.
  • Tuition reimbursement to support ongoing education.
Full Job Description
The Technology Services Lead should possess the following required skills:
  1. Work & Industry Experience: Candidates should have 15 - 20 years of solution and delivery experience including work within a complex technical organization. Preferably experience supporting a Financial Services industry vertical.
  2. Educational Background: A bachelor's degree in a relevant field, such as Business Administration, Computer Science, Mathematics, Management Information Systems, Technology Management is preferred.
  3. Leadership: Proven leadership skills with the ability to influence and drive results. Ability to lead cross-functional and technology teams.
  4. Client Focused, Results-Oriented: A focus on achieving measurable outcomes and delivering high-quality results. Goal-driven mindset with a track record of driving successful customer outcomes.
  5. Strategic Thinking: Ability to think strategically and contribute to the development and execution of integrated technology solutions at scale. Strong problem-solving skills and the capability to align strategies with business goals.
  6. Business Acumen: A solid understanding of business operations and the ability to align solutions with market competitiveness. Familiarity with industry trends, customer needs, and competitive landscape.
  7. Technology Knowledge: Familiarity with integrated technology solutions, emerging technologies, and their application in a consulting environment. Gain an intimate understanding of the client's environment.
  8. Collaboration and Communication: Excellent collaboration skills to work across a matrixed organization with Sales Leads, Solutions Teams, Management Consulting, Engineering Teams, and the Operations team. Effective communication skills to facilitate discussions, build partnerships, and present information clearly and concisely. Ensure Customer facing documents and reports are accurate, timely and well articulated.
  9. Adaptability and Flexibility: The capability to thrive in a dynamic and fast-paced environment, adapt to changing priorities, and manage multiple responsibilities effectively.
  10. Professionalism and Ethics: Upholding professionalism, integrity, and ethical conduct in all interactions and decision-making.


he well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
  • Certain states and localities require employers to post a reasonable estimate of base salary range. Total compensation for this role includes a base plus commission. A reasonable estimate of the base salary range for this position is $175,000-225,000 + commissions. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Equal Opportunity Employer

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 11,000 individuals and closed over $20 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the thirteenth consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!

Areas of focus will include:

Value Creation
  • Build trust-based relationships with Customers, Client Executives and extended team members
  • Become the Trusted Technical Advisor to the customer and bring the customer Point of View to all internal WWT discussions.
  • Engage in strategic discussions with Sales and the Delivery organization to increase win rates and capitalize on strategic opportunities.
  • Help Develop complex/transformational solution opportunities to grow the footprint
  • Achieve financial metrics
  • Bring innovation to serve WWT's clients and increase awareness of WWT's brand

Business Operations
  • Actively manage the solutions portfolio through successful Delivery
  • Create and update consistent reporting across all Solutions to accurately represent the business and provide valuable insights.
  • Drive continuous improvement by proactively identifying opportunities for increased efficiencies across projects, processes and tools (e.g., leverage standard processes and template for Proposals, SOW, etc.) - Cross-Sell/Up-sell/Change order opportunities

People Developer
  • Coach and mentor team members across the organizational team to increase skills, broaden viewpoints and differentiat.

The impact of this role:
  • Impactful Contribution: Ensure we deliver with excellence. Directly grow and expand the business and brand.
  • Collaborative Partnerships: Join forces with Account Management, Services Sales Leads and the SC&E /TD&E Organizations with priority opportunities for improved teaming and increased visibility.

About World Wide Technology Holding, LLC

World Wide Technology Holding, LLC Careers

Joining World Wide Technology Holding, LLC presents an unparalleled opportunity to become part of a leading team of professionals dedicated to driving technological innovation and excellence. This company stands out as a beacon of career growth and professional development in the tech industry.

Explore Job Opportunities

World Wide Technology Holding, LLC offers a variety of job opportunities that cater to a range of skills and interests. Each position is designed to harness the unique capabilities of each team member, contributing to the company's robust growth and industry leadership.

Experience Professional Growth and Development

At World Wide Technology Holding, LLC, career advancement is a priority. The company supports professional growth through comprehensive training programs, including leadership development and diversity training. These initiatives ensure that every employee has the tools and knowledge necessary to succeed.

Engage in Meaningful Work

Employees at World Wide Technology Holding, LLC are part of a dynamic team that leads with innovation at the forefront of technology. The company's commitment to cutting-edge solutions offers team members the chance to work on transformative projects that impact industries and communities worldwide.

Internship Programs

For those starting their careers, internships at World Wide Technology Holding, LLC provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns receive mentorship from experienced professionals, enhancing their learning and networking opportunities.

Cultivate Skills and Leadership

World Wide Technology Holding, LLC is dedicated to fostering a culture of leadership and skill development. The company encourages continuous learning and innovation, allowing employees to take on challenges that refine their abilities and push professional boundaries.

Diversity and Inclusion

The commitment to diversity at World Wide Technology Holding, LLC enriches the company culture and promotes a broader perspective within the team. Diversity training is integral, supporting an inclusive environment where all voices are heard and valued.

Benefits and Employee Well-being

Recognizing the importance of a balanced life, World Wide Technology Holding, LLC offers comprehensive benefits designed to support the well-being of its team members. These benefits cover health, financial security, and work-life balance, ensuring employees are well taken care of.

Join the Team

World Wide Technology Holding, LLC is actively hiring and looking for individuals who are passionate, creative, and driven to excel. Interested candidates are encouraged to review open positions, submit a resume, and prepare for an interview process that values insight and readiness.

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Learn more about World Wide Technology Holding, LLC
Industry
Information Technology
* Ladders Estimates

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