Client Services Supervisor

New York, New York, United States
On-site

The Client Service Supervisor is a hands-on, client-facing leadership role responsible for overseeing daily operations across the front-of-house reception, conference center, mailroom, shipping/receiving, and facilities support teams at the client site. This role is ideal for a polished, service-oriented supervisor with experience in hospitality, hotel concierge, conference center operations, corporate reception, or high-touch client service environments.

The primary focus of this position is leading the front-of-house reception team and ensuring a professional, welcoming, and seamless client and visitor experience. The supervisor will also provide operational leadership to the mailroom and facilities support teams, ensuring all onsite services are delivered efficiently, consistently, and at a high standard.

This individual must lead by example, remain flexible, and be willing to step into daily operations as needed to ensure service continuity, proper coverage, and an exceptional workplace experience for employees, guests, and client stakeholders.
What You'll Do:
• Lead and oversee daily front-of-house reception operations, ensuring a polished, professional, and welcoming experience for all visitors, employees, and client stakeholders
• Supervise and coordinate conference center, reception, mailroom, shipping/receiving, and facilities support functions
• Manage, coach, and develop the reception team with a strong focus on hospitality, professionalism, communication, and service excellence
• Serve as a working supervisor by stepping into reception, conference center, mailroom, or facilities support roles during coverage gaps, absences, peak periods, or special events
• Ensure conference rooms, meeting spaces, visitor areas, and front-of-house spaces are maintained to client standards
• Support meeting and event logistics, including room readiness, visitor coordination, wayfinding, and communication with internal teams
• Develop and manage team schedules to ensure appropriate staffing coverage across reception, mailroom, and facilities support operations
• Monitor workloads and adjust staffing as needed to meet service levels, client expectations, and business needs
• Build and maintain strong relationships with client stakeholders, employees, visitors, and onsite team members
• Act as a primary point of contact for client communication, service requests, escalations, and issue resolution
• Lead, coach, and motivate team members to deliver a high-touch service experience and meet performance standards
• Learn and maintain proficiency in all onsite service functions to provide effective backup support when needed
• Provide regular feedback, reporting, and service updates to both the client and SPS leadership
• Identify opportunities to improve service delivery, front-of-house processes, workflow efficiency, and overall client experience
• Ensure compliance with company policies, client requirements, safety procedures, and operational standards
What We're Looking For:
• High school diploma or GED required
• Minimum of 2 years of supervisory or team lead experience required
• Experience in hospitality, hotel concierge, conference center operations, corporate reception, front desk management, guest services, or a high-touch client service environment strongly preferred
• Strong customer service and hospitality mindset with a polished, professional presence
• Proven ability to lead, coach, develop, and manage a diverse onsite team
• Experience managing schedules, staffing coverage, workload distribution, and daily service operations
• Excellent communication, interpersonal, and problem-solving skills
• Ability to build trust and maintain strong working relationships with clients, visitors, employees, and internal teams
• Highly organized with strong attention to detail and the ability to multitask in a fast-paced, client-facing environment
• Proactive, solutions-driven, and comfortable handling escalations with professionalism and urgency
• Flexible and willing to step into various operational roles as needed, including reception, conference center support, mailroom, and facilities-related tasks
• Comfortable working in a professional corporate environment with a strong focus on presentation, service standards, and client experience
Preferred Qualifications:
• Prior experience in a hotel, corporate hospitality, concierge, conference center, executive reception, or guest services environment
• Experience supporting meeting room coordination, events, visitor management, or front-of-house operations
• Experience overseeing mail services, shipping/receiving, facilities support, or similar onsite workplace services
• Previous experience in a client-facing onsite services environment

Travel:
None or negligible

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$93,000-$93,000 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.