JP Morgan Chase & Co.

Client Service Strategy Associate

JP Morgan Chase & Co. • $80K — $95K *
New York, NY 10017In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years in financial services or private markets focusing on service design.
  • Experience in creating service blueprints, journey maps, and storyboards.
  • Knowledgeable in inclusive design and accessibility.
  • Strong grasp of user experience design principles.
  • Proficient in Microsoft Office, especially for presentations.
  • Excellent written and verbal communication skills with attention to detail.
  • Ability to work independently and manage multiple tasks.

Responsibilities

  • Work with leaders to create management reports displaying business results and resource needs.
  • Analyze data and prepare executive presentations using Microsoft Office.
  • Design service experiences and create blueprints for product features.
  • Collaborate with teams to understand user needs and build inclusive services.
  • Create journey maps to visualize service processes and enhance customer interactions.
  • Gather customer feedback in workshops to identify experience improvement areas.
  • Develop experience maps and prototypes that illustrate customer journeys.

Benefits

  • Opportunity to impact client experience directly.
  • Balance of independent work and collaborative teamwork.
  • Involvement in strategic decision-making and ongoing enhancements.
  • Supportive team environment fostering career growth and development.
  • Working at the forefront of the asset management industry.
Full Job Description
JOB DESCRIPTION

As a Client Service Delivery Associate within JPMorgan Asset Management, focusing on Alternative Products, you’ll have the chance to make a real impact by improving how clients and business users experience our products and services. You’ll use and expand your knowledge of service design to enhance interactions, develop and execute strategies for better service, and identify gaps to solve problems. Your recommendations will directly influence client satisfaction and drive continuous improvement. You’ll enjoy a balance of independence and teamwork, taking ownership of projects while collaborating with supportive colleagues, and you’ll be involved in strategic decision-making and ongoing enhancements that keep us at the forefront of the industry. 

Job responsibilities

  • Work with leaders to create clear management reports that show business results, budgets, and resource needs.
  • Analyze data and prepare executive presentations using Microsoft Office.
  • Design and improve service experiences and create service blueprints for product features.
  • Collaborate with different teams to understand user needs and help build inclusive, accessible products and services.
  • Create journey maps and service blueprints to visualize and improve service processes and customer interactions.
  • Join workshops to gather customer feedback and find ways to improve their experience.
  • Help develop experience maps and service prototypes that show customer journeys.
  • Use an iterative design approach, regularly updating customer journeys based on user feedback.

Required qualifications, capabilities, and skills

  • 3+ years of experience in financial services or private markets, focusing on service design.
  • Skilled at creating service blueprints, journey maps, and storyboards for a wide range of customers.
  • Experience in inclusive design and accessibility, making sure products work for all users.
  • Strong understanding of user experience design principles and applying them to various projects.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and able to create effective executive presentations.
  • Excellent written and verbal communication skills with strong attention to detail.
  • Great at building relationships and working well with colleagues and leaders at all levels.
  • Able to work independently, adapt to changing priorities, and manage multiple tasks in a fast-paced environment.
  • Confident and mature, able to handle stressful situations professionally.

Preferred qualifications, capabilities, and skills

  • Strong problem-solving and analytical skills; able to handle large amounts of data and draw clear conclusions.
  • Excellent project management and organizational abilities.
  • Skilled at building trust and influencing senior leaders to keep projects on track and adapt quickly to changing priorities with minimal guidance.
  • Able to make informed decisions and effectively explain choices to stakeholders.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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